So, I understand NBN needs to install the NBN connection box, but who arranges for this to happen? On their website (as with Telstra), my home is apparently "NBN ready": I have ordered a telstra plan, and my new telstra modem has been sent, but there is nothing to connect it to. I am switching over from cable broadband, so there is a coaxial cable coming into the house, but that's it. I'm hoping there's a way to get this sorted out without having to waste half an hour on hold. Any suggestions?
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If you are getting NBN HFC the NBN connection will use your exiting coax cable. All you will require is NBN NCD which will connect to your existing cable wall plate.