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juliew73
Level 1: Cadet

NBN modem 2.4GHz WiFi not working or being detected on laptop but , 5GHz is working

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Relatively new to NBN. Initially laptop detected and gave the option to connect to both 2.4GHz and 5GHz, of which we use 2.4GHz. The last few days the laptop has only been picking up 5GHz and, as our laptops are not in the same room as the modem,  2.4GHz is preferable. Now, since 5G is the only option, this is resulting in multiple dropouts and very slow access and that is when we can access it due to distance from modem. Why won't the laptops pick up 2.4GHz anymore?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN modem 2.4GHz WiFi not working or being detected on laptop but , 5GHz is working

The 2.4GHz is no longer transmitting either because it is faulty, has been turned of in GUI or if there is a separate switch for 2.4GHz band on gateway switch has been turned of.

 

Log into gateway/modem router using a browser
Default IP address http://10.0.0.138 or http://192.168.1 or http://192.168.0.1
Default passwords
admin/admin or
admin/password or
admin/blank (no password)

 

and check under Wi-Fi or Wireless if the 2.4GHz band is turned on.

 

 

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2 REPLIES 2
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: NBN modem 2.4GHz WiFi not working or being detected on laptop but , 5GHz is working

The 2.4GHz is no longer transmitting either because it is faulty, has been turned of in GUI or if there is a separate switch for 2.4GHz band on gateway switch has been turned of.

 

Log into gateway/modem router using a browser
Default IP address http://10.0.0.138 or http://192.168.1 or http://192.168.0.1
Default passwords
admin/admin or
admin/password or
admin/blank (no password)

 

and check under Wi-Fi or Wireless if the 2.4GHz band is turned on.

 

 

View solution in original post

juliew73
Level 1: Cadet

Re: NBN modem 2.4GHz WiFi not working or being detected on laptop but , 5GHz is working

Thank you so much!

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