Fizzydrink
Level 1: Cadet

Need help with device dropping wifi signal constantly.

Hi. I have just got the nbn and new modem and things have been fine for about a month. Recently some devices such as my 2 amazon echos cant connect to the net and also my phones. On the case of the phone, I can access some sites ok, such as YouTube, but at same time cant access things such as the modem login page or even this site.
I reboot the modem and it's ok for a few days. But happens again.
Ideas?
Cheers

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3 REPLIES
Support Team
Support Team

Re: Need help with device dropping wifi signal constantly.

Hi @Fizzydrink,

 

Thanks for reaching out. Sorry to hear you are having internet issues, I can understand your frustration.

 

Could I please confirm if any known issues are showing in your area when you put your address in here

 

Please let me know.

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Fizzydrink
Level 1: Cadet

Re: Need help with device dropping wifi signal constantly.

Hi Ethan. I checked at the time and were no outages. It's been ok for about a week now...
Support Team
Support Team

Re: Need help with device dropping wifi signal constantly.

I'm glad to hear that @Fizzydrink, please let us know if we can help with anything else.

 

- Ethan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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