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Level 1: Cadet

Netgear extender

Just purchased Telstra smart modem but now cannot get existing netgear extender to connect to it - pls help

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: Netgear extender

First factory reset the extender. Then to connect using WPS press the pair button on modem for at least 5 seconds, the pair button will flash for about three minutes. During this time follow the instructions for connecting extender using wps. If successful pair light stop flashing and turn a permanent green.
KatieBrown
Level 11: Detective

Re: Netgear extender

I had the same problem with my Netgear Extender. No matter what the technician and I did, it would not connect/pair to the Smart Modem.
If you need an extender, you'll need to purchase the extenders from Telstra that are compatible with the Smart Modems.
Support Team
Support Team

Re: Netgear extender

Hi There, 

 

Apologies for the late response.

 

Were you able to rectify this with the above comments? 

 

If you need further assistance, let me know. 

 

- Tanasha 

 

 

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