Installed a smart modem 2 last weekend. Has been working for a week. Just started rebooting every 15-20 minutes. Firmware 18.1. Anyone else having this happen?
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Current firmware is 18.1.c.0347-950-RC but there is a later firmware that has just been released. I don't now the version of this latest firmware. The modem might be trying to update or there might be a fault or there might be a link fault. When modem reboots do all lights go off at same time?
That is the firmware I have, rebooting every 15-20 minutes still. I don't know what happens to the lights when it reboots. Have tried switching off band steering, will see if that fixes it.
I don't think turning off band steering will fix the problem. A factory reset would have more chance of stopping the reboots. There is a reset button back of modem near LAN port 2. Press for at least 10 seconds using bent paperclip or similar device.
Is that going to erase the 30 minutes of manual firewall rules that I had to enter? I can't believe there is no 'export config' option.
DJA0231 continues to reboot every 15-30 minutes. Despite a hard reset and many configuration variations. Have been online seeking a replacement which should arrive in 3-5 days. Not a good experience with this new modem.
Switched back to the TG799vac, been up solid for 2 hours. Definitely a hardware/firmware fault with the DJA0231.