Yasslad
Level 2: Rookie

New NBN router rebooting - technicolor DJA023

Installed a smart modem 2 last weekend. Has been working for a week. Just started rebooting every 15-20 minutes. Firmware 18.1. Anyone else having this happen?

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6 REPLIES 6
Level 24: Supreme Being
Level 24: Supreme Being

Re: New NBN router rebooting - technicolor DJA023

Current firmware is 18.1.c.0347-950-RC but there is a later firmware that has just been released. I don't now the version of this latest firmware. The modem might be trying to update or there might be a fault or there might be a link fault. When modem reboots do all lights go off at same time?

Yasslad
Level 2: Rookie

Re: New NBN router rebooting - technicolor DJA023

That is the firmware I have, rebooting every 15-20 minutes still. I don't know what happens to the lights when it reboots. Have tried switching off band steering, will see if that fixes it.

Level 24: Supreme Being
Level 24: Supreme Being

Re: New NBN router rebooting - technicolor DJA023

I don't think turning off band steering will fix the problem. A factory reset would have more chance of stopping the reboots. There is a reset button back of modem near LAN port 2. Press for at least 10 seconds using bent paperclip or similar device.

Yasslad
Level 2: Rookie

Re: New NBN router rebooting - technicolor DJA023

Is that going to erase the 30 minutes of manual firewall rules that I had to enter? I can't believe there is no 'export config' option.

Yasslad
Level 2: Rookie

Re: New NBN router rebooting - technicolor DJA023

DJA0231 continues to reboot every 15-30 minutes. Despite a hard reset and many configuration variations. Have been online seeking a replacement which should arrive in 3-5 days. Not a good experience with this new modem. Smiley Sad

Yasslad
Level 2: Rookie

Re: New NBN router rebooting - technicolor DJA023

Switched back to the TG799vac, been up solid for 2 hours. Definitely a hardware/firmware fault with the DJA0231.

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