Roxy72
Level 1: Cadet

No internet

We have Telstra nbn and we are unable to connect to the internet on the desktop without a VPN. The WiFi works perfectly.
Our modem is a dja0230

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: No internet

Check on the adapter properties that "Internet protocol IPv4" and "Internet protocol IPv6" are set to "Obtain IP address Automatically" and "Obtain DNS Automatically"

Roxy72
Level 1: Cadet

Re: No internet

How do I check that please.
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: No internet

The link below shows how to check IP settings on Windows PC.
https://www.umass.edu/it/support/ethernet/check-your-computers-tcpip-settings

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now