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robert_06
Level 2: Rookie

No phone via Telstra smart modem gen2

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Hi, We received out telstra smart modem 5 weeks ago and three weeks later the Internet is working after a tech came out. Now three weeks further on the phone side is still not working is is after numerous calls and chats and using level 2 support. Now tonight the radio signal light went out so we have no backup access either.  Getting it a;; to work would be invaluable for both myself and friend whom use it for various reasons. If anyone can make suggestions to get everything fully working it would be much appreciated. or do we arrange to get another tech out to check if the actual modem is fully working.

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: No phone via Telstra smart modem gen2

Try a factory reset of the modem to see if that gets it up and running again. If that fails give 1800 834 273 a call and organise a new modem (as yours may be faulty) or a technician.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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1 REPLY 1
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: No phone via Telstra smart modem gen2

Try a factory reset of the modem to see if that gets it up and running again. If that fails give 1800 834 273 a call and organise a new modem (as yours may be faulty) or a technician.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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