I recently lost my HFC NBN connection. To tide me over I bought a Smart Modem Gen 2 (Technicolor DJA0231) for mobile backup, replacing the Sagemcom F@st 5355 modem.
NBN is now restored but my Panasonic cordless (model KX-TG8163ALB), which worked with the Sagemcom, doesn't work with the Smart Modem. All I get when I try to connect is a faint buzzing - no dial tone, and if I phone home it doesn't ring. The cordless base unit is hard-wired to the modem. My basic Telecom handset works fine with the Smart Modem. Any suggestions on how to get the cordless working?
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Tude - if your wired phone works correctly in the green Phone port, it is possible to link the Panasonic Cordless Base Station to the same socket in two ways.
1. Connect a telephone cable from the Router Phone to the wall outlet where your primary phone was connected to. That will link the router to all your internal telephone points that are in parallel - I am assuming you have at least two outlets - home phone and base station for cordless phone that are fabled in parallel. Under this arrangement you will have cordless phone only operation.
2. If you wish to maintain a traditional home phone working in parallel with the cordless system, buy a RJ11 Double Adapter and insert it into the Router green Phone Port - this will enable you to connect the home phone and the cordless base station onto the Phone Port under shared and simultaneous operation.
Hope this helps
Tude - forgot to mention , not sure what model Smart Modem you have -
1.If you have Telstra Smart Modem - there are two green sockets - Phone 1 is only active, so that is your telephone line. Phone 2 socket is not activated by Telstra.
2. If you have Smart Modem Gen 2 - that is easy - there is only one green socket.
3. RJ11/RJ12 Double Adapters should be available at Officeworks, Big W, KMart or any retailer that deals with Telephones and Accessories.
Hi Mkrtich, thanks for your reply – unfortunately that’s not the answer. The cordless is already wired in parallel with the old Telcom handset -- both hooked up to a new Gen 2 Smart Modem with 1 phone socket. If I plug my old Telecom handset in by itself it works fine. If I plug the cordless in instead, it doesn’t work – only a faint buzzing sound when I take it off hook. Also, when I phone home, it goes straight to message bank – the cordless doesn’t ring. And if I plug them both in in parallel, neither works. The cordless and Telecom handset both worked perfectly well in parallel with my previous Telstra Sagemcom “dumb” modem.
The NBN outage that started it all was the result (I believe) of a voltage surged from a lightning strike near our house which took out, among other things, the power supply to the cordless phone base unit. I’m beginning to think that it may have damaged the base unit as well – the handset itself seems OK.
It sounds like the cordless base has been damage and is overloading the phone port on the Smart modem. Why it doesn't overload the F@st5355 is mystery as both the Smart Modem and the F@st5355 are rated at 3 REN.
If you'd like someone to look into this further I would suggest engaging an NBN technician, you can get hold of one by calling 132200.
Let us know how you get on.
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Tude - Good that you now know that for sure. If you get the same base station (preferred even if you have to buy a system with 1 or 2 phones) or stick to the Panasonic family, they are all DECT 6.0 (Euro DECT & GAP ) compliant which allows you to use all three existing phones with the new base. Panasonic don't seem to assist customers by publishing a Base Station to Phone Compatibility Matrix in Australia for reusing legacy components on current systems which is a shame.
The Telstra Router supports an Integrated DECT CAT-iq 2.0 Base Station function which appears to be designed for small personal home networks limited to one base station within the Router. This standard is made for Router Gateways and in theory allows third party phones certified for CAT-iq 2.0 to function in basic format only; 2.1 extends the functionality. Telstra market a CAT-iq 2.0 handset called the T-Voice 503 for approx $50. I have no experience with this and it seems within the price sensitive residential market they are pioneers in this field. Other vendors of these units seem to focus on the Private VoIP and business market and their phones are priced accordingly. All the best.
Tude - the Telstra Gen 2 Router will support multiple DECT CAT-iq 2.0 telephones, possibly up to 6 handsets - not sure of the limit. Despite its lure of High Definition Voice Quality and unknown performance, the economics may not be consumable given your existing working phones. I have a Panasonic KX-TG8061 AL - BS with 3 Handsets and 1 Repeater to cover the home and outdoor area. Some time ago, my son gave me his unwanted KX-TG 6721 AL - BS with 1 handset. I deregistered one of my TG8061 phones and re-registered it to the TG6721 BS - all went well and it retained the original Phone Directory from the TG8061 system which was unexpected - I then copied the directory from the TG8061 phone wirelessly to the TG6721 Phone - all worked fine. I assume the same would occur with current generations of these units and expect that you would be able re-use your existing phones on a new model base station if you can't source the original model. Gumtree is also a good place to look for unwanted cordless phone systems. All the best.