I have recently bought an LG smart TV - LG 32LS575T Full HD 32" LED TV however whenever I try to connect to my home broadband it won't.
It has found the name of my broadband and asks for "security key" which I have put in exactly as what is on my box; it is all upper case with no spaces. I tried both lower and uppercase to see if this was the problem. After I put in my security key its tries to connect then a message comes up "connection failed, going back to list"
I am unsure if it is me being daft or an actual issue can anyone help please?
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I had the same problems with my LG 42 inch smart TV and connection using wi fi.
Th compalined to LG and they suggested the following which sort of cleared the problem.
This is what they suggested..................
Thank you for taking the time to contact LG in relation to your 42LN575V. I am very sorry to hear of the issues you have been experiencing. I have to say this it is an extremely unusual fault.
So I can look into this further for you can you please advise me how far away from the TV do you have the router and are there any floors or walls inbetween?
Typically, if the TV can see the router then the TV isn't at fault. It tends to be that the router is not optimised to connect with our TV. Our smart TV's are classed as a low priority connection by the router and this means the connection to the TV may suffer whilst other devices which are high priority such as a PC or Tablet connect fine.
Therefore, what I would also recommend, is that you get in contact with your internet service provider and ask them to make some changes to the settings of your router which are as follows:
- Open wireless port 80.
- Increase decibel output.
- Enable UPNP
- Change the Wi-Fi channel to 5ghz if neccassary.
If you have already applied these changes then please let me know Steve and I will escalate this issue to one of our senior technicians here to see how we can get this resolved for you. I appreciate your patience with this matter.
You can reply to this email by clicking the more questions link below.
I hope my email has answered your query and assisted you today; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email.
Thank you in advance.
LG Electronics UK Help desk
I could not increase the output level or switch it to 5Ghz but I could openbe the port 80 ( allow it also throiugh the firewall) and enable UPNP.
I can now connect wirelessly but I have a buffering issue which I am attempting to resolve. If i connect woith a long ethernbet cable istead of wireless it is perfect.
Awaiting to see what LG advise.
I'm having the same problem. Did you ever figure it out?
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