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AB651
Level 1: Cadet

Problems with hisense smart TV connecting to wifi?

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I cannot connect my Telstra Air modem to my Hisense smart tv using wifi.  Everything is fine with the modem and I have the internet with my laptop and mobile phone, but my television keeps popping up with 'no signal' after I have already put in the network key password and some channels have begun loading up.  The wifi signal is strong, also.  The telstra modem is in the same room as the tv, but I want to avoid using a very long ethernet cable if possible.  Can anyone help me?

 

Adrian 

1 ACCEPTED SOLUTION

Accepted Solutions
TheWanderer38
Level 16: Secret Agent
Accepted Solution

Re: Problems with hisense smart TV connecting to wifi?

Hi,

 

Ok, two things I would try....

 

1. move the modem closer to the tv and connect it physically and do a software update on the TV

 

2. disable security on the modem for a minute and see if that allows for a reliable connection

 

Try that and see how far you get...

 

cheers

 

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3 REPLIES 3
TheWanderer38
Level 16: Secret Agent
Accepted Solution

Re: Problems with hisense smart TV connecting to wifi?

Hi,

 

Ok, two things I would try....

 

1. move the modem closer to the tv and connect it physically and do a software update on the TV

 

2. disable security on the modem for a minute and see if that allows for a reliable connection

 

Try that and see how far you get...

 

cheers

 

mandie060700
Level 1: Cadet

Re: Problems with hisense smart TV connecting to wifi?

I tried moving te modem,I have reset modem still not connecting .

Level 24: Supreme Being
Level 24: Supreme Being

Re: Problems with hisense smart TV connecting to wifi?

Are other Wi-Fi devices able to connect to modem?

 

Have entered the correct Wi-Fi Security key. on the TV and are you trying to connect to the correct SSID?

The security Key and Wi-Fi SSID are located on base of modem.

Security key is probably called Wi-Fi password  WPA2.

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