Recharging prepaid wifi

[terrie07]

Spoiler

Hi we have a prepaid wifi device and cannot for the life of us recharge it, can any one talk me through it please. I cannot seem to locate a mobile number for it to simply recharge it online. What am I missing??? Thanks 

[Smiley3 · Accepted solution]

Hi terrie07,

Are you able to see the Pre-Paid device when you login to your Telstra My Account? If you can you'll be able to recharge it when you're logged into your My Account.

https://www.my.telstra.com.au/myaccount/home

Are you able to see the Pre-Paid device in your Telstra 24/7 App?

If you can you'll be able to recharge in the 24/7 App.

If you can't see the device in either of these I'd suggest that you contact Telstra Pre-Paid on 1258880 and they'll be able to help you recharge your device.