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terrie07
Level 1: Cadet

Recharging prepaid wifi

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Hi we have a prepaid wifi device and cannot for the life of us recharge it, can any one talk me through it please. I cannot seem to locate a mobile number for it to simply recharge it online. What am I missing??? Thanks 
1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Recharging prepaid wifi

Hi terrie07,

 

Are you able to see the Pre-Paid device when you login to your Telstra My Account? If you can you'll be able to recharge it when you're logged into your My Account.

https://www.my.telstra.com.au/myaccount/home

 

Are you able to see the Pre-Paid device in your Telstra 24/7 App?

If you can you'll be able to recharge in the 24/7 App.

 

If you can't see the device in either of these I'd suggest that you contact Telstra Pre-Paid on 1258880 and they'll be able to help you recharge your device. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Recharging prepaid wifi

Hi terrie07,

 

Are you able to see the Pre-Paid device when you login to your Telstra My Account? If you can you'll be able to recharge it when you're logged into your My Account.

https://www.my.telstra.com.au/myaccount/home

 

Are you able to see the Pre-Paid device in your Telstra 24/7 App?

If you can you'll be able to recharge in the 24/7 App.

 

If you can't see the device in either of these I'd suggest that you contact Telstra Pre-Paid on 1258880 and they'll be able to help you recharge your device. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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