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NEZ2
Level 1: Cadet

Red status & internet lights

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My TG799vac has solid red status and internet lights & solid green WAN light - no internet connection. Help?
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Red status & internet lights

If you have an ADSL connection log into the gateway http://10.0.0.138, go to Broadband and enter your Bigpond user name and password.
Could also try a factory reset. The reset button is located on the back of modem between power and USB 1 port. Press for at least 10 seconds while modem is powered on. Modem should reboot resetting everything to factory defaults. If ADSL connection might need to re-enter Bigpond user name and password .
If still not working try online fault finding tool at link below or ring support 132200
https://www.telstra.com.au/my-account/troubleshooting-tool/login?problemType=CONNECTION

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Red status & internet lights

If you have an ADSL connection log into the gateway http://10.0.0.138, go to Broadband and enter your Bigpond user name and password.
Could also try a factory reset. The reset button is located on the back of modem between power and USB 1 port. Press for at least 10 seconds while modem is powered on. Modem should reboot resetting everything to factory defaults. If ADSL connection might need to re-enter Bigpond user name and password .
If still not working try online fault finding tool at link below or ring support 132200
https://www.telstra.com.au/my-account/troubleshooting-tool/login?problemType=CONNECTION

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