CrowdSupport®
Highlighted
Level 1: Cadet

Smart Modem Gen2 - light wont turn green at the front

I have a Telstra adsl smart modem gen2. The light at the front is always blue. Every light on the back is green besides the Mobile Mode which has no light shining. I've tried switching it on and off multiple times.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart Modem Gen2 - light wont turn green at the front

Have you enter you bigpond username (Full bigpond primary email address) and password in the modem's Broadband PPPOE settings? To log into modem open a Web browser on a device connected to modem and go to http://192.168.0.1, modem's admin password is Telstra.

Highlighted
Level 1: Cadet

Re: Smart Modem Gen2 - light wont turn green at the front

Hi, yes I've done that and entered in the PIN also. 

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Smart Modem Gen2 - light wont turn green at the front

What is the model number and version number of the modem? This information is displayed on left hand side of modem's log in screen. Bit confused by the mention of a pin. Internet password usually  contains numbers and letters.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more