Chach_Vader
Level 1: Cadet

Smart Wifi Boosters Stopped Working

Were all fine until Saturday night when they just started switching off.

When I try to reset or switch back on they go purple, then flash blue before switching off.

Thanks in advance.

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3 REPLIES 3
JM6
Level 7: Deputy Inspector

Re: Smart Wifi Boosters Stopped Working

"Purple:
Software updating, syncing or starting up. Keep device on."

from the manual:
https://www.telstra.com.au/content/dam/tcom/personal/smarthome/pdf/14481_WifiExtender_QSG_4pp_Double...

I bought a dual band Netgear Extender which works beautifully.
Chach_Vader
Level 1: Cadet

Re: Smart Wifi Boosters Stopped Working

Yeah, it doesn't stay purple, it flashes blue then switches itself off.

Support Team
Support Team

Re: Smart Wifi Boosters Stopped Working

Hi @Chach_Vader

 

Your environment and device set up may affect the performance of your Telstra Smart Wi-Fi Booster. 

 

The Telstra Home Dashboard App (for Android and iOS), is the best way to set up, manage and troubleshoot your Wi-Fi Booster.

 

If you need support or assistance with Telstra Smart Wi-Fi Booster, please call 1800 870 580 between 7am–7pm.

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