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Sydney5
Level 2: Rookie

Smart modem gen2 username and password

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Smart modem gen2 username and password

User name and password is either admin / Telstra or admin / telstra. There should be a label on the base of the modem with the user name and password written on it.

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Smart modem gen2 username and password

User name and password is either admin / Telstra or admin / telstra. There should be a label on the base of the modem with the user name and password written on it.

View solution in original post

Telstra (Retired)
Telstra (Retired)

Re: Smart modem gen2 username and password

Hi @Sydney5

 

Just checking back in to see how you went and if you need any further help?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Sydney5
Level 2: Rookie

Re: Smart modem gen2 username and password

Sorry - sorted. Turns out testers had wrong modem # associated for account and wouldn’t recognise it.

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