After my NBN started and a month of normal operation on HFC NBN, the yellow "Signal" light on the smart modem become dark and no way in Advance and other settings to make any changes.
There is only one message " No device connected" Tried to connect to it externals antennas but it does't help. Looks like internal Sim was deactivated. Telstra 4G is in my area and one month (or more) it worked. Possible modem malfunction.
The result there is no mobile internet connection in case when NBN stops working.
And an important part of the service is lost. Official complaint was sent.
What else can be done? Thanks
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You could try factory resetting the modem by pressing the reset button located below the power button for at least 10 seconds. Modem should reboot resetting all settings to factory defaults.
Hi @cvee72 I'd recommend giving tech support a go if you're having ongoing issues with your primary connection or the 4G back-up. You can chat here: http://tel.st/4resc , or call 133 933 for Cable or ADSL, 1800 TFIBRE for NBN which are all available 24x7, and we can take a look for you
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