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Smart modem power light blue/white flashing

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My smart modem always shot down and power light was flashing blue and white. When I restarted modem all config change to default,one day happen many times,sometime few hour sometime few mins.
It's hardware problem?! I have trying reset modem to default but it's not fixed.
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Smart modem power light blue/white flashing

Sounds like it is a modem issue

If you've factory reset it and it is still doing it i'd suggest getting in contact for which ever assurance department handles your internet (E.g ADSL, Cable, NBN) and advising them so a replacement can be organised
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Smart modem power light blue/white flashing

Sounds like it is a modem issue

If you've factory reset it and it is still doing it i'd suggest getting in contact for which ever assurance department handles your internet (E.g ADSL, Cable, NBN) and advising them so a replacement can be organised
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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