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Elmo1
Level 1: Cadet

Surface Pro wont connect to modem

Answered

Hi

this morning my surface pro stopped connecting to the netgear modem and in turn the internet. all other devices in the house are still connecting to the modem. any ideas. thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Surface Pro wont connect to modem

Id try uninstalling the wifi adapter on the surface pro or trying a network reset on it.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: Surface Pro wont connect to modem

Id try uninstalling the wifi adapter on the surface pro or trying a network reset on it.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

View solution in original post

Elmo1
Level 1: Cadet

Re: Surface Pro wont connect to modem

thanks 343GuiltySpark the network reset appears to have resolved the issue (fingers crossed!)

I used this link: https://kb.wisc.edu/page.php?id=6653 - appears to have been a firewall issue 

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