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Elmo1
Level 1: Cadet

Surface Pro wont connect to modem

Answered

Hi

this morning my surface pro stopped connecting to the netgear modem and in turn the internet. all other devices in the house are still connecting to the modem. any ideas. thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Surface Pro wont connect to modem

Id try uninstalling the wifi adapter on the surface pro or trying a network reset on it.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Surface Pro wont connect to modem

Id try uninstalling the wifi adapter on the surface pro or trying a network reset on it.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Elmo1
Level 1: Cadet

Re: Surface Pro wont connect to modem

thanks 343GuiltySpark the network reset appears to have resolved the issue (fingers crossed!)

I used this link: https://kb.wisc.edu/page.php?id=6653 - appears to have been a firewall issue 

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