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NACK
Level 1: Cadet

TELSTRA SMART MODEM GEN 2

I just received my new Telstra Smart Modem. I went to install it last night and it won't connect to the internet. I am on ADSL2. 

The online light is staying orange. (10mins). 

I tried resetting the Modem by powering on/off and resetting. 

I then plugged in my old Thomson TG782T and this worked straight away. 

Any ideas please

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: TELSTRA SMART MODEM GEN 2

Log into the modem http://192.168.0.1 (admin/Telstra) and check that the correct Bigpond email address and password is entered in the PPPOE section of the Basic > Broadband Settings

 

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