CrowdSupport®
Level 3: Gumshoe

TELSTRA SMART MODEM - MODEL DJA0230

Connected my new Telstra Smart Modem yesterday, and apart from having no 'Phone' light lit, and consequently no land-line phone for the first 3-4 hours after connecting the new modem, the photo light mysteriously appeared and things now seem to be working as they should.  However, the Wi-Fi 'Signal' light is amber (Good) rather than green (Great) so I'm asking is there anything I can or should do to turn it green?? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
8 REPLIES 8
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: TELSTRA SMART MODEM - MODEL DJA0230

You could try connecting an external antennae. Even with a amber signal you should have no problem getting the maximum backup speed which is limited to 6 Mbps down and 2 Mbps up.

Highlighted
Level 3: Gumshoe

Re: TELSTRA SMART MODEM - MODEL DJA0230

Thanks cf4 for your quick reply. I think I'll leave things as they stand and not go messing with an external antenna, especially as I really don't have much clue when it comes to IT things!
Since installing the new modem/router (the old modem was the Telstra/Sagemcom F@ST 5355) I have re-mapped my Wi-Fi coverage around the house using the Telstra Home Dashboard App and the W-Fi signal is now much stronger in my Family room (most remote spot from the modem) than it was with the old modem/router. The map is now all GREEN with no more RED zones.

Results:
Old Modem (2.4GHz)
Signal: 14% (whatever that really means!)
Measured Throughput: 22 Mbps (ditto!)

Old Modem (5GHz)
Signal: 1%
Measured Throughput: 7.0 Mbps

New Modem
Signal: 99%
Measured Throughput: 78 Mbps

So on those above 'numbers' I think I'm ahead so I'll leave things well alone. But thanks again for taking the time and effort to reply.
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: TELSTRA SMART MODEM - MODEL DJA0230

that light on the top is for the mobile signal strength for the 4G backup, not your actual in home WiFi
I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Highlighted
Level 3: Gumshoe

Re: TELSTRA SMART MODEM - MODEL DJA0230

Thanks Yastiandrie for telling me that. My old modem (F@ST 5355) never had this light on it, only the LINK, ONLINE & PHONE lights, and there is nothing in the 'box' that the new modem came in to tell the IT uninitiated, like me, what the SIGNAL light is all about.

But now I realise it is the 'measure' of the strength of my incoming 4G mobile signal, which is never that strong here at home - lucky if I get 2 bars up on my iPhone - which explains why the SIGNAL light is AMBER rather than GREEN.
Highlighted
Telstra (Retired)
Telstra (Retired)

Re: TELSTRA SMART MODEM - MODEL DJA0230

@ROGER_BRIGGS

 

These details should be on a cardboard page that fits into your modem box.
On one side will be a Cabling Diagram, and on the other a Quick Start Guide that mentions the modem lights.

 

I hope that helps.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Highlighted
Level 2: Rookie

Re: TELSTRA SMART MODEM - MODEL DJA0230

Can either of the antenna connections on the back be used to boost 4G signal? If so, how.

I hope to not need the 4G signal and so far so good as no NBN outages yet since first connection on July 20th but would like to be prepared.

If antenna connections not for 4G, what are they?

Regards.

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: TELSTRA SMART MODEM - MODEL DJA0230

Antennas can be connected to the back to boost the 4G signal but if the Signal light is orange or even red you should still get 6 Mbps down and 1 Mbps up.

You can either use a MIMO antennae which would connect to both sockets or an antenna that connects to a signal socket.

Here are some suitable antennas

If you do use a external antenna select External Antenna  in the modems GUI Advanced > Mobile > Antenna Selection

Highlighted
Level 2: Rookie

Re: TELSTRA SMART MODEM - MODEL DJA0230

Thanks, appreciate info. As will only be needed for short periods (hopefully) and rarely I will leave with no antenna as the colour is usually yellow or orange.
Regards

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more