CrowdSupport®
Stu159
Level 1: Cadet

Technicolor DJA0231 SSID not viewable, WPS not connecting

I have recently upgraded to a Technicolor DJA0231 (HPC Cable). This all worked fine when first connected however today the WIFI connection is viewabel on a number of devices (Apple phones, laptops) but not others Samsung Tablet, printers.

When I search for the SSID on these devices the wifi network is not viewable however it is on a a few devices. I have tried WPS connection from the devices where an SSID is not viewable and no pairing occurs.

I have tried rebooting all devices as well as the modem but wifi network without anyluck. 

When I hardwire laptop to modem and view settings' Broadcast SSID is checked.

Does anyone have any ideas to resolve this issue?

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: Technicolor DJA0231 SSID not viewable, WPS not connecting

You could try disabling band steering on the modem 2.4 Ghz WiFi band settings. This will result in the 5 GHz band having a different SSID to the 2.4 GHz band.

 

If the devices only support the 2.4 GHz WiFi band try manually setting 2.4 GHz WiFi channel to one less than 12.

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