We have a brand new D-Link DSL-2885A NBN compliant modem and an NBN FTTN service that was activated this morning.
I'm trying to configure the modem for connection, but the only WAN type options are Dynamic IP (DHCP), PPPoE, Static IP or Residential Gateway (which I think is just setting it to use the WAN ethernet port). There is no option for IPoE.
The Telstra NBN services (both home and business) are all IPoE, but the Business services are allocated a static IP address.
If I choose Dynamic IP as the WAN connection type, save and reboot the modem, I don't get any line sync, handshake or anything.
If I change the WAN connection type to Static IP (101.178.211.xxx), input the IP that we've been allocated, take a guess that the Subnet Mask is 255.0.0.0, and that the Gateway (WAN side) is 22.214.171.124, the Primary DNS is 126.96.36.199 and the Secondary DNS is 188.8.131.52, save and reboot. The modem comes back with line sync of 46Mbps down and 17Mbps up. The internet status of the modem says connected.
But computers on the network are unable to browse the internet.
I assume this is because I don't have the correct external Subnet Mask and Gateway set.
I've contacted Telstra Business Support, and NBN Support and neither is able to provide me with the details I require. They both also say they have no way of escalating to find out. Surely someone at Telstra in the provisioning dept. would be able to find out though.
If I log into my home NBN service (which is using IPoE on a Telstra modem), I can see the external gateway is 184.108.40.206 which is on a simlar range to my current IP of 143.238.174.xxx (I guess the SnM would be something like 255.255.0.0.
Does anyone have any suggestions on how I could find out the settings I need for this Static IP config or if there is another way I can get the D-Link modem to work with the FTTN service?
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If you are not getting line sync it is not the WAN connection that is incorrect, but the DSL settings. Leave WAN set to Dynamic IP.
Have you selected WAN Access type as VDSL. See page 40 of manual.
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