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Damo87
Level 2: Rookie

Telstra Gateway Max 2 router settings

Answered

Hello,

 

I just received my Telstra Gateway Max 2 today and I'm very pleased with it, but unfortunately I cannot access any settings for the router, either via wireless or ethernet, in order to change the network name, access mac address filtering etc. 

 

IN a support article I found the address telstra.gateway/ but unfortunately this gets no where. The box has no information in it other than the set up guide and the router itself just has the current network name and access code. Does anyone have any ideas how I can access this?

 

Thanks

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Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra Gateway Max 2 router settings

Hi Damo87

 

If you have the TG799vac then there should be WIFI/PAIR/POWER buttons on the modem but not a SYNC.

 

If there has been no access through http://telstra.gateway/ or http://10.0.0.138/ while connected to modem then I would suggest defaulting the modem by pushing in the Reset hole (located on the front of the modem already powered up) with the tip of a pen or a paperclip for 10 seconds. 

 

-AlistairQWA

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14 REPLIES 14
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max 2 router settings

If it follows the standard:

http://telstra.gateway/
http://10.0.0.138/
or
http://192.168.0.1/

Helpful Links

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Damo87
Level 2: Rookie

Re: Telstra Gateway Max 2 router settings

gwm2-conn.jpg

 

Thanks for the quick reply. I get this page saying it "refused to connect" whenever I try to connect via http://telstra.gateway/ or http://10.0.0.138/.

 

192.168.0.1 was my first port of call but the browser says its not responding.

 

I'm surprised information on this is not in the box anywhere.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max 2 router settings

Refused connection sounds more like it is the right IP but has an error of some type.

Have you tried restarting the device and the modem to see if either of those help?
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Damo87
Level 2: Rookie

Re: Telstra Gateway Max 2 router settings

I've restarted both and get the same results.

Corky39
Level 4: Private Eye

Re: Telstra Gateway Max 2 router settings

Hi Damo87, I also have replaced my old cable modem with the Telstra Gateway Max some 2 weeks ago. Have had no probs. Can access the modem settings by typing 192.168.100.1 in the address bar of browser and hit enter.

Juggernaut1977
Level 3: Gumshoe

Re: Telstra Gateway Max 2 router settings

make sure the device you are using is connected to the internet being either through Wifi or ethernet the I.P address is 10.0.0.138 my Gateway max 2 connected straight away.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max 2 router settings

Cheers Juggernaut, As I said before, I thought it should be but I hadn't used one yet so couldn't confirm. Glad to know it is following the standard pattern.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Damo87
Level 2: Rookie

Re: Telstra Gateway Max 2 router settings

Thanks for the replies Corky, Juggernaut. Sadly its just not working for me with the result in my screenshot continuing. Are you guys also using Chrome as your browser?

My Gateway Max 2 is the ADSL version so differs slightly from cable setup, I understand. All relevant lights are green, and I've also tried a few different devices, via wireless and ethernet, with the same result.

On another note, do you guys know what the sync button on the router is used for? Does that come into the equation at all? I've had a few routers over the years, mostly D-Link, and I've never had a sync button on them.

I'll keep on trying and guess I'll contact Telstra for support if I can't get in still. Whatsmore is I have no SSID or password with the router. Did you guys using the same one get in automatically with the need for logging in?
Damo87
Level 2: Rookie

Re: Telstra Gateway Max 2 router settings

Can i bump this thread? Im still unsuccessful.
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Telstra Gateway Max 2 router settings

Hi Damo87

 

If you have the TG799vac then there should be WIFI/PAIR/POWER buttons on the modem but not a SYNC.

 

If there has been no access through http://telstra.gateway/ or http://10.0.0.138/ while connected to modem then I would suggest defaulting the modem by pushing in the Reset hole (located on the front of the modem already powered up) with the tip of a pen or a paperclip for 10 seconds. 

 

-AlistairQWA

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Transfloat
Level 3: Gumshoe

Re: Telstra Gateway Max 2 router settings

Hi Damo87,

 

My thoughts ( I have one of the technicolor TG800vac units)

1. confirm the gateway address - eg -  in windows the cmd window then ipconfig - google how to do this & identify the address if needed

2. ping the gateway address  - in windows in the cnd window  - again google this if needed

3. if you can ping the gateway address ------ you should be able to access it in your browser

---- if you can ping but not access the address in browser, could it be a browser issue?

 

are you trying to connect connected wired or wireless?

are all the appropiate lights on and the normal correrct operating colour?

Damo87
Level 2: Rookie

Re: Telstra Gateway Max 2 router settings

Thank you AlistairQWA, the reset has done it.
Wozza2all
Level 1: Cadet

Re: Telstra Gateway Max 2 router settings

What is the User Name and Password?

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Gateway Max 2 router settings

Wazza2all

If you mean gateways user name and password they are either:

admin/admin

admin/password

admin/blank (No password)

 

If you mean Internet user name and password this is your big pond user name and password.

name@bigpond.com or name@bigpond.net

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