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subado512
Level 1: Cadet

Telstra NBN FTTN unable to connect Dlink AC1750

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Hello I am trying to connect to the NBN (FTTN) on a dlink ac1750, it says on the packaging that it should be nbn/ufb compatible, however I am unable to connect to the telstra network.

 

 

This is how I tried to setup the router, however this did not work. I am kinda stuck and without internet for 2 days now, any help would be greatly appreciated. Capture.PNG

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra NBN FTTN unable to connect Dlink AC1750

You need to plug the WAN port of the DLink into a LAN port on your new Telstra modem. That model DLink does not work with a VDSL (FTTN) connection (ie it doesn't have a VDSL modem, only ADSL).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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4 REPLIES 4
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra NBN FTTN unable to connect Dlink AC1750

You need to plug the WAN port of the DLink into a LAN port on your new Telstra modem. That model DLink does not work with a VDSL (FTTN) connection (ie it doesn't have a VDSL modem, only ADSL).

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra NBN FTTN unable to connect Dlink AC1750

Also to note: ADSL modems can potentially lock the port as well

 

If you plug in your Telstra gateway and can't get internet access, you'll have to contact NBN assurance to get the port unlocked

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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woobs
Level 2: Rookie

Re: Telstra NBN FTTN unable to connect Dlink AC1750

How do contact NBN assurance? Is it the normal TFIBRE number?

 

Level 25: The Singularity
Level 25: The Singularity

Re: Telstra NBN FTTN unable to connect Dlink AC1750

Yes, 1800 834 273

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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