CrowdSupport®
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Level 2: Rookie

Telstra NBN modem

Why is it when there is an outage I always have to unplug the modem to restart it again for the mobile mode to work? When the outage first starts it shows mobile mode but not working only after unplugging it than it works.

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1 REPLY 1
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Level 23: Superhero
Level 23: Superhero

Re: Telstra NBN modem

Could try factory resetting your modem and see if that makes a difference.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

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  • I work for Telstra in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
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