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SLVNUB
Level 2: Rookie

Telstra Smart Modem 2 Dropouts

Am experiencing some dropouts/stalls and wondering if a firmware update will fix this.

Current firmware is 18.1.c.0384-950-RB

Was going all right to start with, only had it about 2 months, but this last week its gone to sh*t

Maybe a replacement modem may be on the cards.

 

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8 REPLIES 8
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem 2 Dropouts

You have the latest firmware which was only released about three weeks ago. It takes several weeks for all modems to be updated. The new firmware might have a bug that is causing your dropouts. When the dropouts occur do any of the lights on the modem change?

SLVNUB
Level 2: Rookie

Re: Telstra Smart Modem 2 Dropouts

Don't know the lights condition but they all green

just done a speediest 

https://i.speedof.me/190918051935-8371

doesn't look too good. upload speed is stuffed

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem 2 Dropouts

Could be a fault with your NBN connection. If you have an FTTN connection could you post your line stats. Image below shows an example. Line status is located here.

http://192.168.0.1 >Advanced > Broadband > DSL Status

 

Smart_Modem_DSL_Link_Status_38 Mbps.JPGDSL Link 37 Mbps

SLVNUB
Level 2: Rookie

Re: Telstra Smart Modem 2 Dropouts

I can't even post an ad on marketplace, photo won't upload

SLVNUB
Level 2: Rookie

Re: Telstra Smart Modem 2 Dropouts

DSL says no signal

SLVNUB
Level 2: Rookie

Re: Telstra Smart Modem 2 Dropouts

Says Not Connected

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem 2 Dropouts

If it says not connected then you must have some other type of NBN connection. On a FTTN connection the DSL port is connected to a phone wall sockets. All other types of NBN connections the WAN port is connected to a NBN box.

SLVNUB
Level 2: Rookie

Re: Telstra Smart Modem 2 Dropouts

That explains it.

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