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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Yes I understand that latest firmware may not fix the SMB problem.  But at least if the router is taking future updates, there is some chance that this and other problems will eventually get fixed.  As it is now, nothing will ever get fixed.

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Level 5: Eagle Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB


@cf4 wrote:

Are you using SMB 1.0 or a later version of SMB? I have never had any problems transferring files between WiFi and wired LAN using SMB 1.0.


No, I'm using SMB 2 or 3, given that SMB 1.0 is no longer recommended.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

When I do a test to see if Port 445 open from my PC which is connected by WiFi to my file server which is connected by LAN it shows port as open.

 

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Level 5: Eagle Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Thanks cf4.

 

I tested a SMB connection, and the same Port tester and it failed.

I logged into the router turned off the firewall, and the port test then worked (as did the SMB connection).

 

I turned the firewall back on and the port test and SMB connection kept working.  I'd seen this before, and it would eventually get blocked after a certain amount of time.

 

However - 2 hours later and the SMB connection and port test is still working !

 

Nothing's changed in my environment, router firmware is 0.09.11r - but it now appears to be working.

I'll keep the SMB connection open overnight and see how it goes (fingers crossed)

 

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Level 5: Eagle Eye
Accepted Solution

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Update: Opened up my Mac this morning (wireless connection) and the SMB to my wired NAS still worked !!  

Checked on a Windows 10 laptop (wireless) and was able to also connect a SMB share on the wired NAS successfully.

 

Double checked the router and the firewall was still turned on ('normal' defense strength)

 

So, it's now all looking good on firmware 0.09.11r

 

Anyone else with the original issue able to claim success?  (For me turning off the firewall, and then turning it on again got it going ???  )

View solution in original post

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

The saga continues... yesterday I received a replacement router from Telstra.  But it was no use at all - it had the exact same firmware version as mine, so (I thought) it would have all the same problems - specifically that it would be unable to update its firmware.  I tried a few things with it, but ended up putting it back in the box and it will be returned to Telstra, and I put the original one back in place.

 

I then thought I would try something suggested much earlier in this thread - I reset the old router to factory defaults and left it overnight.  To my astonishment, I see this morning that it has updated to version 0.09.11r.  So it seems like that procedure is the key to this puzzle, at least when starting from version 0.07.05r.  Wouldn't it be nice if someone at Telstra knew that!

 

Anyway, I've noticed a couple of things since the update - the management interface is much snappier and more responsive, and it even seems like internet speed might be a bit better, although that might be my imagination.  And speeds do vary, so it could be just a temporary thing.

 

So, some progress, but not due to anything Telstra has done. I'm now hopeful that it will be able to do future updates without having to go through this return-to-factory-settings thing.  I have not yet tried going back to using its own wifi (still using a separate wireless AP), but will do so when convenient, to see if access to my Synology box now works.  I will report what I see.

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Update to previous post...

 

I have gone back to using the router's own wireless network, instead of the separate access point I was using to get around the SMB issues.  The situation does seem to have improved - the laptop that could not access our Synology device now can!  It has been doing so for a couple of hours with no interruptions.  So it looks like firmware 0.9.11r  HAS made significant improvements in that area.  My firewall is on, but set to LOW security level.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Glad to hear your modem has updated and SMB is no longer blocked.

 

Suggest you set the firewall to normal. Both normal and low allow all outgoing connections and block all incoming directions connections from unknown sources. The only difference is when on normal the modem silently blocks the incoming connection without sending any acknowledgement signal back, on low an acknowledgement is sent back so any hacker will know that there is a modem or router at that IP address.

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

I set it to Low because it sounded like Normal might interfere with some home automation software I use, which needs to be able to make connections into the local network from the outside world.  Normal says it blocks all "Unknown" incoming connections.  So what constitutes an "unknown" connection", and what is a "known" one?

 

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

A known connection is one that a port forwarding rule has been set up for either manually with a port forwarding rule or via UPNP.

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Thanks, that makes perfect sense.  I have set it back to Normal, and of course, the home automation software still works fine.  Bit of a brain fade there.....  Thanks.

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Another thing has come to my attention.  Ever since I managed to get this router to update to firmware 0.9.11r, we are having occasional internet dropouts.  Every few days, the response from our laptops becomes sporadic, and the router seems to lose and then re-establish its internet connection.  A side-effect of this is that its public IP address changes.  That's not a problem, but it shows that something significant has happened.  We use remote desktop software to do work for clients, so it quite painful if this happens in the middle of a session.

 

I mention it here because I cannot recall EVER seeing dropouts like this before the update to firmware 0.9.11r.  Has anyone else seen anything like this?  I accept that these could be genuine dropouts due to something further upstream, but I'm just a bit suspicious that we never encountered these in the 8 months or so before the update.  The history of this device does not inspire confidence!

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Level 2: Rookie

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

The Arcadyan Telstra Smart Modem firewall is blocking NetBIOS traffic on the LAN. This means using the server name to connect to SMB volumes will fail but using the IP address will work.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

What type of connection do you have? I am on FTTN and have never noticed any dropouts. Could you post the section of your log for the period just before drop to just after the drop out?

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

This an HFC connection.  I ended up rebooting the router when it happened yesterday, and I'm no longer sure exactly when it happened.  If/when it happens again I will look at the log and post what's there.

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

It seems to have happened again.  The last few minutes of the log are as follows. Looks to me like the trouble starts with those "WAN ... Supervision fails" events.

 

9.02.2020 23:42:47 WiFi_Booster-(mymodem)IF[2.4G](BC:30Smiley Very Happy9:C9:4A:12)Smiley FrustratedTA(D8:FC:93:E5:87:CE) disconnected.
29.02.2020 23:43:14 [VoIP] SIP Registered: IP-Address: 2001:8003:0F00:9204:9977:3D8D:8110:BB04, VoIP number: +61893327905, URI[sip:[2001:8006:3521:0001:0007:E1C0:0000:0011]:5060;transport=udp].
29.02.2020 23:44:34 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 1
29.02.2020 23:44:43 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 1
29.02.2020 23:45:04 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 2
29.02.2020 23:45:13 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 2
29.02.2020 23:45:21 Local user 192.168.1.252 has successfully logged into GUI.
29.02.2020 23:45:34 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 3
29.02.2020 23:45:43 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 3
29.02.2020 23:46:04 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 4
29.02.2020 23:46:14 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 4
29.02.2020 23:46:30 DHCPv4 - trigger renew on eth0
29.02.2020 23:46:34 DHCPv4 Script: RELEASE(eth0)
29.02.2020 23:46:36 WAN: Notify System Services WAN v4 Stopped (eth0)
29.02.2020 23:46:36 DHCPv4 - start client on eth0
29.02.2020 23:46:36 DHCPv4 Script: PREINIT(eth0)
29.02.2020 23:46:40 DHCPv4: WAN0 REBIND Send Discover
29.02.2020 23:46:43 DHCPv4: WAN0 REBIND Send Discover
29.02.2020 23:46:44 DHCPv6 - trigger renew6 on eth0
29.02.2020 23:46:48 DHCPv6: Release on eth0, interval 1000ms.
29.02.2020 23:46:49 PPPoE - start client on eth0
29.02.2020 23:46:49 PPPoe Discovery: Sending PADI.
29.02.2020 23:46:51 DHCPv6 - notify agent to start client on eth0
29.02.2020 23:46:51 DHCPv4: WAN0 REBIND Send Discover
29.02.2020 23:46:51 WAN: eth0 DHCP/PPP Timeout.
29.02.2020 23:46:51 WAN: Pending 30 seconds + Random delay 3 seconds
29.02.2020 23:46:53 WAN: Notify System Services WAN v6 Stopped (eth0)
29.02.2020 23:46:55 Start web redirect (CMD_BOOT_NEW)
29.02.2020 23:47:07 DHCPv4: WAN0 REBIND Send Discover
29.02.2020 23:47:24 WAN: Pending Over
29.02.2020 23:47:24 WAN: Notify VOIP now switch to LTE.
29.02.2020 23:47:25 WAN: Notify LTE to do Data Connect.
29.02.2020 23:47:25 WAN: Notify VOIP to turn on VoLTE.
29.02.2020 23:47:26 DHCPv4 - start client on wwan0
29.02.2020 23:47:26 DHCPv4 Script: PREINIT(wwan0)
29.02.2020 23:47:29 DHCPv4: WAN0 REBIND Send Discover
29.02.2020 23:47:29 DHCPv4: WAN0 REBIND receivedSmiley Very HappyHCPOFFER
29.02.2020 23:47:29 DHCPv4: WAN0 BOUND ACK
29.02.2020 23:47:33 DHCPv4 Script: BOUND(wwan0)
29.02.2020 23:47:33 DHCPv4 Script: BOUND(wwan0) No ProvisionCode
29.02.2020 23:47:33 DHCPv4 Script: BOUND(wwan0) ProvisionCode is Changed. RU5DsR2nHc1U/cSvOzGciA7A+I4yzKjSLxfNLs8bpE91dFE= => 'Telstra'(Default Value)
29.02.2020 23:47:36 DHCPv4 Script: BOUND(wwan0) IPv4 address: 22.138.19.249/255.255.255.252, lease time: 7200s, Gateway: 22.138.19.250, DNS: 10.5.68.232 10.5.195.164
29.02.2020 23:47:38 WAN: Notify System Services WAN v4 Update => wwan0
29.02.2020 23:47:39 DHCPv4: WAN0 REBIND Send Discover
29.02.2020 23:47:42 Start dnsmasq at br0
29.02.2020 23:47:49 TR069: Current connection request URL: http://22.138.19.249:51007/xbHxO0cw070LZ0pHO62PAWX

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

The WAN supervision fail event tends to suggest it is NBN link or Telstra network fault rather than a modem fault. Do any of the lights on the NTD change when the internet is lost?

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Didn't look at any of the lights, will next time.  Is the NTD the other device, between the wall outlet and the router?

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

Yes the NBN NTD is the device between wall socket and Telstra Modem.

Highlighted
Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

I've just had another interruption, although maybe slightly different this time.  I checked the NTD and all 4 lights were showing green by the time I got there (don't usually work right next to it and the router).  The indicator on the front of the router was orange for a minute or two, then it changed to blue.  So it had done its fallback to the 4G network.  I went back to my laptop and internet was now ok, but only for a minute or two, after which there was a shorter interruption, then back to "normal" service.  When I went to the router's homepage, it had switched from 4G back to the NBN, so I guess that was the second interruption.  Log follows:

 

01.03.2020 15:10:11 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 1
01.03.2020 15:10:20 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 1
01.03.2020 15:10:33 [VoIP] SIP Register Timeout: number +61893327905 failed: Reason: no answer from remote station received URI[sip:[2001:8006:3521:0206:0007:E1C0:0000:0011]:5060;transport=udp].
01.03.2020 15:10:41 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 2
01.03.2020 15:10:50 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 2
01.03.2020 15:11:05 [VoIP] SIP Register Timeout: number +61893327905 failed: Reason: no answer from remote station received URI[sip:[2001:8006:3520:0206:0007:E1C0:0000:0011]:5060;transport=udp].
01.03.2020 15:11:11 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 3
01.03.2020 15:11:20 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 3
01.03.2020 15:11:37 [VoIP] SIP Register Timeout: number +61893327905 failed: Reason: no answer from remote station received URI[sip:58.162.37.216:5060;transport=udp].
01.03.2020 15:11:41 WAN: eth0 BFDv4 Supervision fails once. Fail Count = 4
01.03.2020 15:11:51 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 4
01.03.2020 15:12:06 DHCPv6 - trigger renew6 on eth0
01.03.2020 15:12:07 DHCPv4 - trigger renew on eth0
01.03.2020 15:12:10 [VoIP] SIP Register Timeout: number +61893327905 failed: Reason: no answer from remote station received URI[sip:58.162.37.248:5060;transport=udp].
01.03.2020 15:12:10 DHCPv6: Release on eth0, interval 1000ms.
01.03.2020 15:12:11 DHCPv6 - notify agent to start client on eth0
01.03.2020 15:12:12 DHCPv4 Script: RELEASE(eth0)
01.03.2020 15:12:12 WAN: Notify System Services WAN v6 Stopped (eth0)
01.03.2020 15:12:12 PPPoE - start client on eth0
01.03.2020 15:12:12 PPPoe Discovery: Sending PADI.
01.03.2020 15:12:13 WAN: eth0 DHCP/PPP Timeout.
01.03.2020 15:12:13 WAN: Pending 30 seconds + Random delay 6 seconds
01.03.2020 15:12:14 DHCPv4 - start client on eth0
01.03.2020 15:12:14 DHCPv4 Script: PREINIT(eth0)
01.03.2020 15:12:15 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:12:17 WAN: Notify System Services WAN v4 Stopped (eth0)
01.03.2020 15:12:19 Start web redirect (CMD_BOOT_NEW)
01.03.2020 15:12:19 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:12:27 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:12:35 [VoIP] SIP Register Timeout: number +61893327905 failed: Reason: DNS error.
01.03.2020 15:12:44 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:12:49 WAN: Pending Over
01.03.2020 15:12:49 WAN: Notify VOIP now switch to LTE.
01.03.2020 15:12:49 WAN: Notify LTE to do Data Connect.
01.03.2020 15:12:49 WAN: Notify VOIP to turn on VoLTE.
01.03.2020 15:12:51 DHCPv4 - start client on wwan0
01.03.2020 15:12:51 DHCPv4 Script: PREINIT(wwan0)
01.03.2020 15:12:51 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:12:51 DHCPv4: WAN0 REBIND receivedSmiley Very HappyHCPOFFER
01.03.2020 15:12:51 DHCPv4: WAN0 BOUND ACK
01.03.2020 15:12:54 DHCPv4 Script: BOUND(wwan0)
01.03.2020 15:12:54 DHCPv4 Script: BOUND(wwan0) No ProvisionCode
01.03.2020 15:12:54 DHCPv4 Script: BOUND(wwan0) ProvisionCode is Changed. RU5DsR2nHc1U/cSvOzGciA7A+I4yzKjSLxfNLs8bpE91dFE= => 'Telstra'(Default Value)
01.03.2020 15:12:56 TR069: Current connection request URL: http://22.138.19.249:51007/xbHxO0cw070LZ0pHO62PAWX
01.03.2020 15:12:57 DHCPv4 Script: BOUND(wwan0) IPv4 address: 22.138.19.249/255.255.255.252, lease time: 7200s, Gateway: 22.138.19.250, DNS: 10.5.68.232 10.5.195.164
01.03.2020 15:12:58 WAN: Notify System Services WAN v4 Update => wwan0
01.03.2020 15:13:03 Start dnsmasq at br0
01.03.2020 15:13:13 NTP: Sync time with time server.
01.03.2020 15:13:15 Ethernet LAN port 2 link is DOWN
01.03.2020 15:13:15 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:13:17 Ethernet LAN port 2 link is UP
01.03.2020 15:14:20 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:15:23 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:15:47 Ethernet WAN port link is DOWN
01.03.2020 15:15:47 WAN: eth0 link down
01.03.2020 15:15:49 PPPoE - stop client on eth0
01.03.2020 15:15:50 DHCPv4 - stop client on eth0
01.03.2020 15:15:50 DHCPv6: Release on eth0, interval 1000ms.
01.03.2020 15:15:55 Ethernet WAN port link is UP
01.03.2020 15:15:58 Ethernet WAN port link is DOWN
01.03.2020 15:15:58 WAN: eth0 link up
01.03.2020 15:15:59 PPPoe Discovery: Sending PADI.
01.03.2020 15:15:59 PPPoE - start client on eth0
01.03.2020 15:15:59 DHCPv4 - start client on eth0
01.03.2020 15:15:59 DHCPv6 - notify agent to start client on eth0
01.03.2020 15:15:59 DHCPv4 Script: PREINIT(eth0)
01.03.2020 15:16:00 WAN: eth0 link down
01.03.2020 15:16:01 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:16:03 PPPoE - stop client on eth0
01.03.2020 15:16:03 DHCPv4 - stop client on eth0
01.03.2020 15:16:04 Ethernet WAN port link is UP
01.03.2020 15:16:08 WAN: eth0 link up
01.03.2020 15:16:08 PPPoe Discovery: Sending PADI.
01.03.2020 15:16:08 PPPoE - start client on eth0
01.03.2020 15:16:08 DHCPv4 - start client on eth0
01.03.2020 15:16:08 DHCPv6 - notify agent to start client on eth0
01.03.2020 15:16:08 DHCPv4 Script: PREINIT(eth0)
01.03.2020 15:16:09 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:16:13 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:16:21 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:16:38 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:16:53 DHCPv6: Request on eth0, interval 4000ms.
01.03.2020 15:16:55 DHCPv6: gets IPv6 address: 2001:8003:f00:9204:9977:3d8d:8110:bb04/128, valid/preferred: 76567/76567, PD: 2001:8003:8c5c:4e00::/56, valid/preferred: 76567/76567, gateway: fe80::4e16:fcff:fe2e:b0ee, DNS: 2001:8002:e61:f001::f5ff 2001:8002:e62:f001::f5ff
01.03.2020 15:16:56 Start dnsmasq at br0
01.03.2020 15:16:56 PPPoE - stop client on eth0
01.03.2020 15:16:58 WAN: Notify LTE/VOIP to do Data Disconnect/VoLTE off.
01.03.2020 15:17:01 WAN: Notify System Services WAN v4 Stopped (wwan0)
01.03.2020 15:17:03 Start web redirect (CMD_BOOT_NEW)
01.03.2020 15:17:05 DHCPv4 Script: RELEASE(wwan0)
01.03.2020 15:17:05 DHCPv4 - stop client on wwan0
01.03.2020 15:17:09 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:17:12 WAN: Notify System Services WAN v6 Update => eth0
01.03.2020 15:17:18 Start dnsmasq at br0
01.03.2020 15:17:19 [VoIP] SIP Registered: IP-Address: 2001:8003:0F00:9204:9977:3D8D:8110:BB04, VoIP number: +61893327905, URI[sip:[2001:8006:3521:0206:0007:E1C0:0000:0011]:5060;transport=udp].
01.03.2020 15:17:20 NTP: Sync time with time server.
01.03.2020 15:17:37 TR069: IPv4/v6 path is not detected (NewIPvXPass=FALSE)
01.03.2020 15:17:54 TR069: IPv4/v6 path is not detected (NewIPvXPass=FALSE)
01.03.2020 15:17:55 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 1
01.03.2020 15:18:11 TR069: IPv4/v6 path is not detected (NewIPvXPass=FALSE)
01.03.2020 15:18:13 DHCPv4: WAN0 REBIND Send Discover
01.03.2020 15:18:14 DHCPv4: WAN0 REBIND receivedSmiley Very HappyHCPOFFER
01.03.2020 15:18:25 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 2
01.03.2020 15:18:26 DHCPv4: WAN0 BOUND ACK
01.03.2020 15:18:30 DHCPv4 Script: BOUND(eth0)
01.03.2020 15:18:30 DHCPv4 Script: BOUND(eth0) ProvisionCode = RU5DsR2nHc1U/cSvOzGciA7A+I4yzKjSLxfNLs8bpE91dFE=
01.03.2020 15:18:30 DHCPv4 Script: BOUND(eth0) IPv4 address: 101.175.175.25/255.255.192.0, lease time: 3600s, Gateway: 101.175.191.254, DNS: 61.9.242.33 61.9.242.1
01.03.2020 15:18:30 TR069: IPv4/v6 path is not detected (NewIPvXPass=FALSE)
01.03.2020 15:18:34 WAN: Notify System Services WAN v4 Update => eth0
01.03.2020 15:18:38 Start dnsmasq at br0
01.03.2020 15:18:42 TR069: Current connection request URL: http://[2001:8003:f00:9204:9977:3d8d:8110:bb04]:51007/xbHxO0cw070LZ0pHO62PAWX
01.03.2020 15:18:56 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 3
01.03.2020 15:19:01 NTP: Sync time with time server.
01.03.2020 15:19:26 WAN: eth0 BFDv6 Supervision fails once. Fail Count = 4
01.03.2020 15:19:54 DHCPv6 - trigger renew6 on eth0
01.03.2020 15:19:58 DHCPv6: Release on eth0, interval 1000ms.
01.03.2020 15:19:59 DHCPv6 - notify agent to start client on eth0
01.03.2020 15:20:02 WAN: Notify System Services WAN v6 Stopped (eth0)
01.03.2020 15:20:05 [VoIP] SIP Registered: IP-Address: 101.175.175.25, VoIP number: +61893327905, URI[sip:58.162.37.248:5060;transport=udp].
01.03.2020 15:20:11 DHCPv6: Request on eth0, interval 4000ms.
01.03.2020 15:20:11 TR069: Current connection request URL: http://101.175.175.25:51007/xbHxO0cw070LZ0pHO62PAWX
01.03.2020 15:20:13 DHCPv6: gets IPv6 address: 2001:8003:f00:9204:9977:3d8d:8110:bb04/128, valid/preferred: 4618/4618, PD: 2001:8003:8c5c:4e00::/56, valid/preferred: 4618/4618, gateway: fe80::4e16:fcff:fe2e:b0ee, DNS: 2001:8002:e61:f001::f5ff 2001:8002:e62:f001::f5ff
01.03.2020 15:20:13 WAN: Notify System Services WAN v6 Update => eth0
01.03.2020 15:20:14 Start dnsmasq at br0
01.03.2020 15:20:20 Start dnsmasq at br0
01.03.2020 15:20:22 NTP: Sync time with time server.
01.03.2020 15:20:23 WAN: Notify System Services WAN v6 Update => eth0
01.03.2020 15:20:29 Start dnsmasq at br0
01.03.2020 15:20:31 NTP: Sync time with time server.
01.03.2020 15:20:32 TR069: Current connection request URL: http://[2001:8003:f00:9204:9977:3d8d:8110:bb04]:51007/xbHxO0cw070LZ0pHO62PAWX

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

In both cases the internet has been lost due to the lose of the connection to Telstra's server. There are two main differences.

 

  1. The previous loss of the connection occurred just after the VOIP had been successfully registered with the VOIP server. The modem checks the VOIP connection every 9 minutes and 40 seconds. In this last loss of connection the loss occurred just before the regular registration test. Because the SIP registration failed the modem keeps trying to register. Because the SIP registration failed the modem has switched to 4 G backup in 2 minutes instead of the 4 minutes in the previous loss of connection.

  2. The previous log covers the time from when connection is lost till time modem switches to 4 G backup. This last log covers the time from when modem lost connect to when it switches back to main NBN link.

It seems to much of a coincidence that these drop outs have occurred just after the modem was updated. Although the logs point to a NBN link or Telstra Network problem It would be interesting to try another router or modem to see if dropouts still occur.

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Level 4: Private Eye

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB


It seems to much of a coincidence that these drop outs have occurred just after the modem was updated. Although the logs point to a NBN link or Telstra Network problem It would be interesting to try another router or modem to see if dropouts still occur.

Yes, a bit too much of a coincidence for me too.  I CAN actually try another router, because I still have the one that Telstra sent me.  I did try to return it at a Telstra shop after I managed to coerce my original one to update, but they told me it would be "recycled", and they "couldn't give it to anyone else"!  I could hardly believe that they would turn a perfectly serviceable device (well, relatively speaking for the LH1000) into e-waste, so I kept it.  That one still has firmware 0.07.05r, which means it will have the SMB problem, although I could let it update now that I know how to.  Will think about that one.

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Level 1: Cadet

Re: Telstra Smart Modem Gen 2 ( ARCADYAN) blocking SMB

It seems I'm having the same intermittent dropouts issue. It's been about a month and I regularly lose connection for a few seconds every now and then (multiple times a day though).

The log shows multiple

WAN: eth0 BFDv4 Supervision fails once. Fail Count = 1

and

WAN: eth0 BFDv6 Supervision fails once. Fail Count = 1

when it happens.

All lights are green on the router (Arcadyan LH1000) and adapter Arris CM8200 when it happens

 

Anyone found a solution?

 

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