Level 1: Cadet

Telstra Smart Modem Gen 2 - Intermittent Loss of Access



I have a Telstra Smart Modem Gen 2 connected to a cable gateway.


I'm experiencing intermittent lost of access to the modem. When I loose access to the modem I can access the internet via WiFi or ethernet nor am I able to access the modem itself via the IP address. There are no alarms on the cable gateway when I loose access to the Smart Modem.


I would have to power cycle the Smart Modem and then everything comes back to normal.


So far I have power cycle the Smart Modem about over 10 times since I got the service which was week ago.


Should I get the modem replaced? Any other suggestions?

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Support Team
Support Team

Re: Telstra Smart Modem Gen 2 - Intermittent Loss of Access

Hi @btsui8


Sorry for the delay in replying and for the issues you have had with your broadband connection. 


Has this been followed up on or resolved since your post?

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