btsui8
Level 1: Cadet

Telstra Smart Modem Gen 2 - Intermittent Loss of Access

Hi,

 

I have a Telstra Smart Modem Gen 2 connected to a cable gateway.

 

I'm experiencing intermittent lost of access to the modem. When I loose access to the modem I can access the internet via WiFi or ethernet nor am I able to access the modem itself via the IP address. There are no alarms on the cable gateway when I loose access to the Smart Modem.

 

I would have to power cycle the Smart Modem and then everything comes back to normal.

 

So far I have power cycle the Smart Modem about over 10 times since I got the service which was week ago.

 

Should I get the modem replaced? Any other suggestions?

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1 REPLY 1
Support Team
Support Team

Re: Telstra Smart Modem Gen 2 - Intermittent Loss of Access

Hi @btsui8

 

Sorry for the delay in replying and for the issues you have had with your broadband connection. 

 

Has this been followed up on or resolved since your post?

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