Level 20: Director

Telstra Smart Modem Gen 2 with other provider

Answered

Hi All

Long question short, can i use the Telstra provided modem (model above) with a different provider? Or is it locked to Telstra.

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.
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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Smart Modem Gen 2 with other provider

Almost 100% certain it will work fine with ABB
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 with other provider

What type of service?

Should work fine on most services but may not if the provider requires some sort of special VLAN tagging to be setup in the modem, as this is not configurable on any of the telstra modems

The 4G backup will ultimately get shaped/disconnected though
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Level 20: Director

Re: Telstra Smart Modem Gen 2 with other provider

Currently on Telstra cable connected through the cable adapter box.
NBN tech available is HFC. So looking to move to NBN but possibly through an other provider, possibly AussieBB.

Yeah i figured without a telstra account i would lose the 4G capability and VOIP, but not overly fussed. My concern is that i have to pay out the modem fees, but figured if it worked through an other provider then i dont need to fork out for an other modem as well.
Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Smart Modem Gen 2 with other provider

Almost 100% certain it will work fine with ABB
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Level 20: Director

Re: Telstra Smart Modem Gen 2 with other provider

Just the words i wanna hear. Thanks for your help!

Note: I am in no way affiliated with Telstra, i simply work in the IT industry and my posts are from experiences.
If you don't want my help simply disregard my post.
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem Gen 2 with other provider

no worries
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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