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One thing to keep on mind is that no manufacturer (including Telstra) is obliged to support obsolete devices... In my case, both the devices that do not work correctly for me on 2.4GHz are 5+ years old, hence obsolete by the term of computer industry... UNFORTUNATELY!!!
Kev, when you say you tried static IP addresses, did you also set the DNS manually? My static IP settings only allowed me to connect to the internet after doing so. Based on the router's default settings, the static IP settings that worked for me were:
device: 192.168.0.(2-255)
subnet mask: 255.255.0.0
router / gateway: 192.168.0.1
DNS: 1.1.1.1
Thanks Derpstra. No I did not do anything with the DNS settings. I will replicate what you have provided me with.
Appreciate your help. Cheers.
Hi again derpster,
Where do I find the DNS setting? There is one under the 'Internet Access' tab but it looks like this refers to the network IP not the LAN.
Can you take a screen shot just so I don't stuff it up.
Derspter, is referring to setting up a static address and custom DNS on the connected device not the modem. To ensure custom DNS works should disable IPv6 in the modem. (Advanced > Local network)
To set up static IP address and custom DNS on your device do a google search for setting up static IP “operating system of your device”
Great to hear, Kev. Appreciate your patience and perseverance in this. Please let us know if there's anything else you need. - Matthew.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Hi,
Apologies for the delay in our reply and to hear of the frustration.
If you're contemplating moving to another provider, please call us on 13 22 00, and say, 'Disconnect' at the voice prompt.
You'll go through to our resolution team, who will do anything they can to assist and keep you as a customer.
(They are open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)
Please let us know how you get on and what the outcome was.
- Stef
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Is a firmware update being developed for Gen 2 smart modem’s to fix these drop outs?
I for one would be interested in know the work around you used to get internet working with no drop outs on devices connected to the Telstra Smart modem Gen 2. Which Gen 2 modem do you have? There are two manufacturers Technicolor (DJA0231) and Arcadyan (LH1000)
I was issued with the Smart Modem Gen 2 Technicolor DJA0231 on Friday 21 Dec. Firmware version 18.1.c.0241-950-RA.
In my case I noticed my mobile had dropped off and was continually trying to re-attach but had a message saying 'No IP address available' so I thought I would login to the modem and take a look at the DHCP setting on the modem.
- Login to gateway: 192.168.0.1
- Go to Advanced >> Local Network
- Under DHCP settings go to "Lease Time"
- Change 1h to 504h (this is the longest period permitted i.e. 21days)
- Press close
My hunch was that the modem was dropping devices once the DHCP Release Time expires. The default setting as delivered is only set to last 1 hour. After this time expires it drops devices (wifi or ethernet) and won't renew their IP address. I set the Release Time to the max i.e. 504h. After changing this setting I found the dropped off devices bounced straight back on within seconds and seem to stay there at least until I left the house. My Win10 based devices stay connected but android mobiles still dropped, but less often so not quite there yet.
I also turned off the 'Band Steering Enabled' to OFF. Not sure if this has helped or not to be honest but I don't need it so OFF it is.
Then I received advice from Derpster to try placing a fixed IP address for my wifi connection on each device. I have now done this it has solved the problem of the android devices dropping also.
To set up static IP address and custom DNS on your device do a google search for setting up static IP “operating system of your device”.
The static IP settings that worked for me were:
- device: 192.168.0.(in the range 2-255) - (try not to use one already allocated - Go to Advanced >> Devices to show what has been assigned to devices already connected).
- subnet mask: 255.255.0.0 (wasn't required on android)
- router / gateway: 192.168.0.1
- DNS: 1.1.1.1
I have a bit of experience with previous routers so not afraid to look at settings etc and besides if I screw up a hard reset will always put it back to delivered settings so no harm done.
Thanks for your advice too btw.
All the best.
i disconnected the cable adaptor overnight and there were no issues with dropouts in DHCP mode. i've now reset both the cable adaptor and modem while disconnected from each other, and then reconnected them. will see what happens.
Resetting the cable adaptor box seems to have fixed the DHCP issue. Hopefully this is a permanent fix. My bet is the glitch has something to do with the initial authenticaion process (when you first hook up the cable adaptor, you have to connect to a telstra authentication site directly via the cable adaptor - without the modem - before the cable adaptor becomes active).
I'll post back if there are any further problems.
@derpsterDoes this mean you don't need to adjust the DHCP Release time or use static IP on each device if you factory reset the cable adapter?
I understand the steps however the actions I have already taken are working for me. I can power off any device or combination including the Gen 2 and/or the cable adapter, start back up and all my devices jump straight on the wifi immediately. Nothing has dropped since you suggested using the static IP.
I just tried an old tablet that I have not used for months and it would not connect until I assigned a static IP address on the device, but once I did that it connected immediately and does not drop.
I am leaving well enough alone and moving on to enjoy the 5 fold increase in speed we are getting since moving to HFC.
Thanks for your help Derpster. Good luck.
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