I purchased 2 sets of wifi boosters (4 disks in total). I was able to setup the first set (2 disks) with the Telstra home dashboard app (disc 1 connected to router and disc 2 upstairs). But I have tried everything to connect the additional 2 disks to the same network. The disk 3&4 setup their own WIFI network and I cannot find anyway to get them to sync up to the original 2 disks. Tried using the App, it just wants to set up another separate pair. According to Telstra I should be able to plug 3 and 4 one at a time to the router in range of the original disc 1 and it should self-configure after 5 minutes, then I can disconnect it from the LAN and move it anywhere in range of another disc. This does not work, as soon as you disconnect the LAN cable it turns red. Please help!
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i have been having the same problem that you have dealing with above: I can't get my 2nd of boosters to connect & no-one in Telstra will help unless I take out a Platinum subscription.
so I am probably going to return them unless you have an answer
Thanks, Graham, I have opened a complaint & it will be interesting how long I have to wait. In the meantime, though, what did Telstra tell you to fix the problem?
I'm glad they are working well for you; it's a shame you can't remember the set up it would save me waiting for Telstra
Here is my response after fiddling about for an hour.
Connect booster 3 to main modem, plug in via ethernet and power up. Then do a factory reset for about 10 secs. Wait till the light turns solid blue. Disconnect the ethernet cable from the booster and press the "setup wifi" buttons on the back both booster 1 and booster 3. Once both have turned solid blue turn off the booster 3 and take it to wherever you want to place it in the house. It should then connect up after about 2 mins. Same with booster 4. Does improve the speeds everywhere. Save yourself a platinum subscription.
Terencel123, thank you so much for these instructions. I have spent 2-3 hours trying to connect my additional boosters/discs 3 and 4. The information provided by Telstra is insufficient and I could not work out how to connect boosters/discs 3 and 4. I am normally quite IT proficient. Boosters/discs 3 and 4 now work. Regards, Ben.