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Godfather54
Level 2: Rookie

Telstra Smart Modem

Answered

My Telstra smart modem indicator light for “online” is blank - no colour at all. 

However my wifi still works ?

can someone advise if this is just a modem issue ?

should I replace ?

 

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Smart Modem

It might be a faulty online led. If Internet is working led should not be off. You could try getting a replacement from Telstra support.

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3 REPLIES 3
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra Smart Modem

Which version of the smart modem do you have?

Have you tried powering modem off for 10 minutes and then turning modem back on?

Godfather54
Level 2: Rookie

Re: Telstra Smart Modem

hi

model is JA0230tls from last year and yes have tried powering off a number of times...

Highlighted
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra Smart Modem

It might be a faulty online led. If Internet is working led should not be off. You could try getting a replacement from Telstra support.

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