CrowdSupport®
Highlighted
constantdrops
Level 1: Cadet

Telstra gateway max wifi unable to connect

Answered
Hi, after installing the new gateway max modem experiencing difficulty connecting to the wifi available. Trying on my iPhone and win7 pc both are unable to connect.

PC with wired connection had internet, gateway website showing no signs of disconnection or problems with wifi.

Please help... Had enough of this telstra nonsense.
1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra gateway max wifi unable to connect

I will start with a stupid question. Have you entered the correct password (and security protocol, ie WEP or WPA/PSK...) on your Phone/Computer?

 

After confirming that, try putting your phone in airplane mode, then turn the phone's wifi back on, this might allow it to connect, you can then turn airplane mode off (assuming iOS allows you to do this). I have to do this with my Xperia phone on 2.4GHz networks (strangely 5GHz works fine).

 

On the Computer, try forgetting the connections, then turn off the Wifi adapter, wait 10 seconds, turn the Wifi adapter back on and set up the wireless connection again.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
11 REPLIES 11
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Telstra gateway max wifi unable to connect

I will start with a stupid question. Have you entered the correct password (and security protocol, ie WEP or WPA/PSK...) on your Phone/Computer?

 

After confirming that, try putting your phone in airplane mode, then turn the phone's wifi back on, this might allow it to connect, you can then turn airplane mode off (assuming iOS allows you to do this). I have to do this with my Xperia phone on 2.4GHz networks (strangely 5GHz works fine).

 

On the Computer, try forgetting the connections, then turn off the Wifi adapter, wait 10 seconds, turn the Wifi adapter back on and set up the wireless connection again.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
mamjon
Level 1: Cadet

Re: Telstra gateway max wifi unable to connect

Hi Have received a new Telsrta Max modem. Unable to connect to all drvices using wi-fi.

All these devices previously connected to mold modem (Telstra- Thomson TG782T).

 

Modem works with ethernet connection.

Have entered the correct code numerous times...

 

Please help.

Telstra (Retired)
Telstra (Retired)

Re: Telstra gateway max wifi unable to connect

Hi Mamjon,

 

Take a look at the following link to see if this helps to solve the issue with your WiFi.

 

http://crowdsupport.telstra.com.au/t5/General-Internet-KB/WiFi-Troubleshooting/ta-p/107516   

 

- Shelly

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

HAWKERs15
Level 1: Cadet

Re: Telstra gateway max wifi unable to connect

I am having the same issue as we speak, received my modem 2 days ago and made sure i had upgraded to cable 3.0 and the ethernet ports work fine for internet connenction but it is not transmitting any wifi at all, like there is no wifi signal at all. The 2.4 and 5 ghz lights arent lighting up at all, can any one help with this problem?

Telstra (Retired)
Telstra (Retired)

Re: Telstra gateway max wifi unable to connect

Hi HAWKERs15

We'll get the Tech guys to take a look at your post on Monday and see what advice they can offer :-) 

In the meantime though, you might like to chat with Tech Support directly on 13 22 00 so they can give you a hand with this immediately 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra (Retired)
Telstra (Retired)

Re: Telstra gateway max wifi unable to connect

Hey HAWKER,

 

Can you access the modem page and see if the Wi-Fi has been switched off? Does factory defaulting the modem make any improvement?

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

mmn01
Level 2: Rookie

Re: Telstra gateway max wifi unable to connect

Im having same issue right now. Wifi connects ok but no internet pages load up on my devices.

mmn01
Level 2: Rookie

Re: Telstra gateway max wifi unable to connect

Figured it out. Just make sure the PPP connection has the correct username and password. Your wifi will work like magic.

Telstra Gateway MAX set up instructions do not clearly tell you what important stepd need to be followed.
Support Team
Support Team

Re: Telstra gateway max wifi unable to connect

Hi mmn01 I'm glad that you were able to resolve the issue, thans for letting us know. We'll pass along the feedback about the instruction though Smiley Happy Cheers!

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Auzziemale
Level 1: Cadet

Re: Telstra gateway max wifi unable to connect

Hello my comuter and tablets etc connect fine. I have a airconditioner that conects to the internet. Press the WPS button it connects. In about 5 mins the wps light goes out and the airconditioner disconnects. I solved it by using my old netgear modem and networking it to the gateway modem. I dont understand why the gateway max disconnect the airconditioner all the time when my old modem works fine. Any Ideas?

Telstra (Retired)
Telstra (Retired)

Re: Telstra gateway max wifi unable to connect

Hey Auzziemale,

 

That is a bit strange. Did you try doing a full default on the Gateway? Did that help at all?

 

Brodie

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now