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Caroline73
Level 1: Cadet

Telstra gateway setup problem

Answered

I am trying to connect my Telstra Gateway thingy and it says to wait for the online button to turn green before moving onto the next step. It started as white, then blue and it has not changed for hours.  How long do I have to wait?

1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra gateway setup problem

You either have a faulty gateway or the connection has not been set up correctly.

 

If its an ADSL connection log into the gateway, go to the Broadband settings and check that the correct username and password has been entered. To log into the gateway open a Web browser on a device connected to gateway  and type in the gateways IP address in the address bar of the browser,

 

Depending on gateway IP address is either

http://10.0.0.138 or http://192.168.1.1 or http://192.168.0.1 or http://192.168.15.1

 

Username and password is either

admin/admin or
admin/password or
admin/blank (no password) or
admin/telstra

View solution in original post

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5 REPLIES 5
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra gateway setup problem

Usually takes about 10 minutes from turning the modem on.

 

Caroline73
Level 1: Cadet

Re: Telstra gateway setup problem

It’s been 4 hours

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Telstra gateway setup problem

You either have a faulty gateway or the connection has not been set up correctly.

 

If its an ADSL connection log into the gateway, go to the Broadband settings and check that the correct username and password has been entered. To log into the gateway open a Web browser on a device connected to gateway  and type in the gateways IP address in the address bar of the browser,

 

Depending on gateway IP address is either

http://10.0.0.138 or http://192.168.1.1 or http://192.168.0.1 or http://192.168.15.1

 

Username and password is either

admin/admin or
admin/password or
admin/blank (no password) or
admin/telstra

View solution in original post

Caroline73
Level 1: Cadet

Re: Telstra gateway setup problem

i have now done that. Should I turn it all off and start again or wait for it to magically turn green
Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra gateway setup problem

It should magically turn green when the correct username and password are entered. If it doesn't could try turning modem off and back on. If it still doesn't turn green contact ADSL support on133 933 .

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