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Loco18
Level 1: Cadet

Telstra smart modem

I work remotely and have been supplied with a commander phone system. I initially didn’t have any problems but now Telstra has issued me with a new Smart Modem and I can’t receive calls. Have been told by Commander Telstra need to disable SIP ALG and NQOS. Help

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra smart modem

SIP settings can't be changed on Telstra Modems
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Telstra smart modem

You could try forwarding the VOIP ports to the commander or DMZ'ing it

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

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