Hi guys, this is my first post here.
For years our home ADSL2+ internet has been slower than our neighbors and frequently drops out or slows to an absolute crawl, like dial-up speeds.
In my routers settings it says my DSL is unstable. I have called tech support many times and they run me through the same processes to try to fix it but to no avail, the only thing worked out was that one of my 2 DSL outputs/phone jacks in my house was more reliable than the other (honestly one of them can barely handle a phone call).
Anyway my question is what can be done about this, can a technician check telstras hardware to make sure it isn't set wrong or damaged? Once we were told a setting on telstras end was wrong and that helped our internet speed a little.
Could it be the wiring in my house has been damaged?
We get at most 5mbps down which is 1/3 the speed of what my neighbours claim to get but often it slows down to 1mbps. It's really getting to be unbearable and the NBN wont be in my area until next year.
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@rodneybeinke Can you post your full modem stats?
TG587 Telstra T-Gateway (TG797). Telstra Gateway Max TG799 and Telstra Gateway Max II (TG800)http://10.0.0.138 > advance > broadband > DSL stats
Telstra Gateway Frontier (DJN2130), Telstra Smart Modem (DJA0230) Telstra Smart Modem Gen2 (DJA0231)
http://192.168.0.1 > Advanced > Broadband > DSL stats Log in ID Gen 2 is admin/Telstra
Telstra Gateway (Sagemcom F@st 5355)
http://10.0.0.138 > Advanced > Gateway Settings > Dev Info > General > xDSL (Near bottom of page) Password is admin
It will look similar to this (Mainly after the ones in bold).
DSL Status Up
DSL Uptime 18 hours 28 minutes 9 seconds
DSL Type VDSL2
DSL Mode Fast
Maximum Line rate 20.03 Mbps 35.43 Mbps
Line Rate 19.99 Mbps 34.39 Mbps
Data Transferred 321.46 MBytes 1485.85 MBytes
Output Power 8.8 dBm 12.1 dBm
Line Attenuation 5.7, 33.9, 53.9 dB 15.8, 44.1, 67.8 dB
Noise Margin 6.3 dB 6.7 dB
If one of your outlets can barely handle a phone call, then I'd be starting there as it is probably causing a large part of your problem.
I'd be getting it either rewired or disconnected from the primary point and see what sort of improvement it makes, before trying to get Telstra track down an external fault that may not exist.
Interference on faulty internal wiring can make a huge difference on DSL based connections. In my case it was the difference between getting 17Mbps and 30Mbps on VDSL (FTTN).
The fact that the problem also effects phone calls indicates the problem is more likely to be cabling fault either in the street cabling or the house cabling than an equipment fault in the exchange. Has a Technician be out to check your line? If the fault is in the internal house wiring past the first phone socket you might get charge a fee but if fault is in street cabling or up to the cabling up to the first phone socket you should not get charged a fee.
We have an ASUS modem/router but here are the stats, sorry for the poor formatting
DSL Firmware VersionDSL Driver VersionDSL Link StatusDSL UptimeDSL modulationANNEX ModeDSL Exchange (DSLAM)System Vendor IDSystem Vendor Model IDModem Vendor ID
|0 days 7 hours 20 minute(s) 54 seconds|
TCM(Trellis Coded Modulation)SNR MarginLine AttenuationPath ModeInterleave DepthData RateMax RatePowerINPINP-SHINEINP-REINCRC
That is telling us that you are connected via ADSL rather than ADSL2+ and that the modem is syncing at the maximum rate for that connection type.
It may be that there were no ADSL2+ ports available at teh exchange when you were connected. If your neighbours are getting over 8Mbps, it sounds like they are on an ADSL2+ port.
No, you can't do it yourself (you need a licenced cabler - ie an electrician). It takes them 5 minutes to do.
Unfortunately, given your connection stats, it's not going to improve your connection speed.
It will be something that you need to look at when you migrate to NBN though.
You may want to call 132203 and report the issue about your Landline Phone service though. May as well get that fixed (you never know, the tech may fix the issue fully for you given it's such a minor job).
Thank you for your reply
Years ago we had a technician check 'something' on telstras end and they said a setting/switch was wrong and it sped our internet up once fixed but its just as bad as it was before now.
I know my nextdoor neighbour who is also with telstra complains about slow internet speeds but my other nextdoor neighbour says there's is 3x ours and has no problems, they are with another company though. Our house is on a corner so its possible that our house and the neighbour with problems share a line while the house with no problems has a different one I suppose.
I wouldn't want to spend too much on having the wiring redone as next year wireless NBN will be available in our area which will require hardware being installed on our premises and I believe that includes new wiring if I'm not mistaken.