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Steve07
Level 1: Cadet

VPN and RDP connections stopped working.

Hi, as of last week i am unable to connect my VPN or RDP into my remote server. We are on telstra nbn using a v7610 modem.


A tracert shows the connections fails from this step.

10 12 ms 12 ms 14 ms bundle-ether101.qb07.brisbane.asp.telstra.net [144.130.213.7]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

Tried rebooting the modem last week and the connection came up for a day then has been down ever since. The Internet connection still works at the remote site but unable to connect in.

Any ideas on how to fix this ??
Thanks,

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: VPN and RDP connections stopped working.

Is the remote site on a static IP address? If not, it could now have a different IP address from the one that you were using?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Steve07
Level 1: Cadet

Re: VPN and RDP connections stopped working.

its a static address. I can't seem to login to other telstra static ip sites that we previously could as well. Wondering if it is a routing issue or the telstra modems have all packed it in at the same time.
Level 24: Supreme Being
Level 24: Supreme Being

Re: VPN and RDP connections stopped working.

It could be port forwarding in the Telstra Modem is no longer working. There are quite a few post were these modems lose port forwarding until rebooted.

https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Business-Smart-Modem-Netgear-V7610-ev...

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