Calypso501
Level 1: Cadet

Viewing IP Cameras on Wif-Fi & 4G Telstra Smart Modem Gen2

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Hi, I have successfully port forwarded and view my NVR and IP cameras when on 4G but when I'm connected to the same wi-fi at home I can't see the cameras using the same app. If I turn wifi off I can see them again. I can see them on wifi if I change the address from the outside IP address to local (192.168.xxx.xxx) address. I recently upgraded from the Technicolor Telstra modem which I had no issues with. #dontfixsomethingthatsnotbroken Please advise if anyone has any ideas. I'd imagine it is a modem setting. 

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Viewing IP Cameras on Wif-Fi & 4G Telstra Smart Modem Gen2

Do you have the Arcadyan version of the Gen 2 Smart Modem? The Arcadyan modem does not support NAT loop back which is the reason devices connected to the modem can;t connect to other devices connected to the modem using the modems external address. There are no settings to enable NAT loop back will have to wait until Telstra releases a firmware update that adds this function to the modem.

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Viewing IP Cameras on Wif-Fi & 4G Telstra Smart Modem Gen2

Do you have the Arcadyan version of the Gen 2 Smart Modem? The Arcadyan modem does not support NAT loop back which is the reason devices connected to the modem can;t connect to other devices connected to the modem using the modems external address. There are no settings to enable NAT loop back will have to wait until Telstra releases a firmware update that adds this function to the modem.

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