VoLTE Service Status SOS only

[shanepatrick]

I finally got connected to the NBN after they cut my phone 1 September.

Got onto a Telstra basic Internet Plan and they gave me a Telstra Smart modem Gen 2.

Telstra also organized a meeting for me with NBN techs later this month but in the meantime I'll be connecting to the NBN in backup mode.

OK Neat.

At home using the new modem I got the internet working but the phone doesn't work.

I poked around a bit and found that the phone led back of modem is amber and

"VoLTE Service Status Your phone service is available for emergency calls only"

How do I get the VoLTE Service working?

Before I hit the modem reset button is there anything I'm missing?

Thanks

[cf4]

You could try a factory reset but I think you will have the same problem. The VOIP configuration settings have to be downloaded to the modem and I think this will only occur once modem is connected to your NBN service. Once the modem is configured the phone should then work when on 4 G backup.