CrowdSupport®
shanepatrick
Level 1: Cadet

VoLTE Service Status SOS only

I finally got connected to the NBN after they cut my phone 1 September.

 

Got onto a Telstra basic Internet Plan and they gave me a Telstra Smart modem Gen 2.

 

Telstra also organized a meeting for me with NBN techs later this month but in the meantime I'll be connecting to the NBN in backup mode.

 

OK Neat.

 

At home using the new modem I got the internet working but the phone doesn't work.

 

I poked around a bit and found that the phone led back of modem is amber and

"VoLTE Service Status Your phone service is available for emergency calls only"

 

How do I get the VoLTE Service working?

 

Before I hit the modem reset button is there anything I'm missing?

 

Thanks

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: VoLTE Service Status SOS only

You could try a factory reset but I think you will have the same problem. The VOIP configuration settings have to be downloaded to the modem and I think this will only occur once modem is connected to your NBN service. Once the modem is configured the phone should then work when on 4 G backup.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now