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Level 2: Rookie

WIFI Booster - Telstra don't support

Had problems connecting my WIFI booster, which I read about that had good reviews.

The problem is the HomeDash App will not work trying to scan QR code. So I called Telstra. The tech had no idea about the WIFI booster, he had to google the product. He then spoke to his supervisor and then said we don't support this. Call Platinum for support for cost of $89.

Why sell a product you don't support at the front end

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5 REPLIES 5
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Level 24: Supreme Being
Level 24: Supreme Being

Re: WIFI Booster - Telstra don't support

That isn’t right... if platinum are the only ones who support it, it should be free. But that being said it is a part of the normal modem range so standard tech support should help with it... @Shellock sorry to bother, but do you know if tech team can help with the smart boosters?
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Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 2: Rookie

Re: WIFI Booster - Telstra don't support

Thats what I thought. I said this to the Telstra person on the phone. Telstra don't have a huge range of products. Lately the support is very average, I get more support on Crowd Support and google.
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Level 24: Supreme Being
Level 24: Supreme Being

Re: WIFI Booster - Telstra don't support

Yeah. I don’t think it sounds right. I have tagged on of the tech team just to see if they can confirm.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: WIFI Booster - Telstra don't support

Telstra Platinum provide support for the Boosters at no cost

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I am Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
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Level 24: Supreme Being
Level 24: Supreme Being

Re: WIFI Booster - Telstra don't support

Ah. Which is what I would have expected. If platinum were doing it it should have been free. At least for the warranty period at the minimum.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Telstra Smart Modem

Plug in and connect in minutes. Smart.

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