I have just spent one hour in the most frustrating conversation with Telstra support.
Firstly our internet is down and has been for 5 days.
The backup 4g service in the modem has failed.
During my call about the failed 4g service on Sunday the representative told me to go to a Telstra Shop to get a replacement SIM, and if it still does not work they would send out a replacement modem. I drove to Telstra shop today to be told by the shop that they do not have replacement SIMS and do not replace them in the modems.
So that was 1 and a half hours wasted.
Then I ring back Telstra and the rep wants to go through all the details again, despite my telling him to check the notes as this was all done on Sunday. Then what ensued was 1hr of needless rechecking and my being told to wait on the line .
The representative I spoke to was the most unprofessional of any I have had to talk with and during the course of the conversation , kept requesting the same information over and over again; including my mobile number 4 times over a half hour period.
I just had to have my rant as this has been an exercise in frustration for 2 hours of life just to get sent a replacement modem..
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