CrowdSupport®
Laychut
Level 1: Cadet

Why cant I make international calls from my mobile phone?

Every time I try to call an international number from Australia it says " the number you have called is not available from this service". I am mainly trying to call the Philippines.

Richard Reid

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2 REPLIES 2
Level 23: Superhero

Re: Why cant I make international calls from my mobile phone?

You may have call barring for international calls

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 22: Superhuman
Level 22: Superhuman

Re: Why cant I make international calls from my mobile phone?

Hi @Laychut,

 

Is your mobile phone on a Pre-Paid offer or Post Paid plan?

 

If it's a Pre-Paid, what plan is it?

Some plans use "extra credit" for International Calls. If your "extra credit" has been used, then a top up recharge is needed to make International Calls to some countries.

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