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Brendan_g
Level 2: Rookie

Wi-Fi Booster 2 kicking devices off

Answered

Hi,
I have the the Telstra Smart Modem 2 (Arcadyan) and Smart Wi-Fi Booster 2.
At present I get about 24-48 hours of uninterrupted network use before household devices start getting kicked off the network - i.e. you have to select wifi network from your laptop over and over again - which gets progressively worse until I reset everything.  

 

It seems if I remove the wi-fi mesh booster altogether the issue stops happening, so I'm attributing the issue to the booster.  It doesn't seem to involve an IP/device conflict so I'm assuming this is another Arcadyan issue.  The model number is WE410443B-TA and the firmware is  2.02.60 08

 

Has anyone experienced/resolved this issue before?

Thanks

Brendan

1 ACCEPTED SOLUTION

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Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Wi-Fi Booster 2 kicking devices off

Modem and booster firmware are both up to date. If you've reset both and they're still playing up I'd call up for further support/having the device replaced.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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7 REPLIES 7
Level 22: Superhuman
Level 22: Superhuman

Re: Wi-Fi Booster 2 kicking devices off

I have a WiFi booster running at home and I haven't noticed any issues. Is the WiFi name and password on the booster the same as on your modem?
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Brendan_g
Level 2: Rookie

Re: Wi-Fi Booster 2 kicking devices off

Thanks @343GuiltySpark 

I haven't set a separate password for the Booster, I used WPS pairing so they both show up under the same Acradyan menu on the network (the booster is listed with the 'Wifi Devices' tabs).

Whenever I try to log directly in to the booster it takes me back to that menu.

Brendan.

Level 22: Superhuman
Level 22: Superhuman

Re: Wi-Fi Booster 2 kicking devices off

Could try factory resetting the modem and the booster. What firmware version does the modem have?
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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Brendan_g
Level 2: Rookie

Re: Wi-Fi Booster 2 kicking devices off

I did reset both - and am slightly reluctant to do that again as I have fixed IPs on various smart home devices as well as network settings which were reset last time – but could do that again if it is the only other option. 

The firmware is  0.08.06r

Immediately after I wrote the first post the intermittent dropouts started again; I turned off the booster and nothing has happened since - its clearly the booster, very odd. 

Thanks for your help. 

Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Wi-Fi Booster 2 kicking devices off

Modem and booster firmware are both up to date. If you've reset both and they're still playing up I'd call up for further support/having the device replaced.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 24: Supreme Being
Level 24: Supreme Being

Re: Wi-Fi Booster 2 kicking devices off


@Brendan_g wrote:

I did reset both - and am slightly reluctant to do that again as I have fixed IPs on various smart home devices as well as network settings which were reset last time – but could do that again if it is the only other option. 


 

The settings off the Arcadyan can be saved to disk and restored after a factory reset. To save settings log into modem and go to Advanced > Management.

Brendan_g
Level 2: Rookie

Re: Wi-Fi Booster 2 kicking devices off

gah, now I just feel silly! Thanks @cf4  - I'll try one more time - @343GuiltySpark I agree, if a further factory reset doesn't work I assume there is a hardware issue. I suspected this, but wanted to make sure I wasn't missing something fundamental (not just missing the save-to-disk settings option) as I suspect it will be challenging to convince the support line of such.

Cheers

 

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