Scott_Brisbane
Level 2: Rookie

Wi-Fi connections to a Telstra Gateway TM

Answered

Hi

Just a few days ago none of our smart phones, laptops or tablets could not connect to the Wi-Fi on the Telstra Gateway TM.

 

I had to delete all the Wi-Fi connections and re entered the same password and it solved the issue. But my old Samsung Tab 2 tablet can not connect to the Wi-Fi on the Telstra Gateway anymore. It could connect to the Wi-Fi over a week ago.

 

My first thought was that changes had be made to the network settings on the Telstra Gateway.

 

Next I noticed Wi-Fi range has been reduced, there are now places around the house where I can not get a Wi-Fi connection anymore .I checked the settings on the Telstra Gateway and the power levels are set to 100%.

 

I have a external office separate to our house and I have a client bridge router (WW- DRT) that now can not connect to the Telstra Gateway. I have never had a issue with this router in over 6 years.

 

Finally I pulled out my old Dell laptop running Windows XP and I could not connect to the Wi-Fi. When I first set up the Telstra Gateway over 18 months ago, the Dell laptop could connect to the Wi-Fi.


The firmware vision is 8a.58.129.5 on the Telstra Gateway. Can someone at Telstra confirm if a new firmware was push out to the Telstra Gateway recently.

 

I think changes have been made to the Wi-Fi  authentication or encryption. 

 

Regards

Scott

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Scott_Brisbane
Level 2: Rookie
Accepted Solution

Re: Wi-Fi connections to a Telstra Gateway TM

Thanks, I restored the Telstra Gateway to factory defaults. All the issues have been solved.

Thanks again
Scott
Brisbane

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2 REPLIES 2
Level 22: Superhuman
Level 22: Superhuman

Re: Wi-Fi connections to a Telstra Gateway TM

Id reconmend factory resetting the modem to see if that resolves the issue
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Highlighted
Scott_Brisbane
Level 2: Rookie
Accepted Solution

Re: Wi-Fi connections to a Telstra Gateway TM

Thanks, I restored the Telstra Gateway to factory defaults. All the issues have been solved.

Thanks again
Scott
Brisbane

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