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John158
Level 1: Cadet

WiFi

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I have a Chromecastultra tv streaming device. To set it up I need a Telstra WiFi network and password. The network on the Telstra WiFi modem is not listed in the drop down menu at the crhomecast web page and the access key that is on the WiFi modem is also rejected. Which network do I need to select and which passport is the correct password? Will appreciate any assistance if possible. Thanks. John

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: WiFi

On the back or the bottom there should be your wifi name Telstraabc123 and then your password. You will need to connect to that network with that password. If its not visible or connectingid unplug your modem for 30 seconds then plug it back in, allow 5 mins for it boot back up and connect. Then try setting up the chrome cast again.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: WiFi

On the back or the bottom there should be your wifi name Telstraabc123 and then your password. You will need to connect to that network with that password. If its not visible or connectingid unplug your modem for 30 seconds then plug it back in, allow 5 mins for it boot back up and connect. Then try setting up the chrome cast again.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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