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Dee9876
Level 1: Cadet

authenticating a modem

Hi!

 

Sorry for what might be a potentially silly question.

 

I have had ADSL connected at my property for years, and today it was changed over to NBN.

 

It is not working. 

 

I am using the same modem in which I had for my ADSL. It is not new, nor is this a new connection or new property. The modem is a techinicolour TG797 n V3.

 

The techician has said that he believes the reason why it is not working is because I need to have the modem authenticated by telstra?? 

 

I have been to the gateway page 10.0.0.138 and for the life of me - i have no idea of what I am meant to be looking at? It says 'your internet connection is down'.

 

Can anyone assist at all?

 

Thanks in advance 

 

 

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: authenticating a modem

If you are on an FTTN service (one that plugs in to a phone socket the same way ADSL did), then it won't work as that modem doesn't work on VDSL (FTTN). You need a new modem.

 

Give 1800 834 273 a call as they should have provided you with a compatible modem.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Dee9876
Level 1: Cadet

Re: authenticating a modem

Awesome - thank you! I will get in touch

 

All telstra sent me was a grey cord. Should have mentioned that above.

 

Thank you again. I will stop trying to work out what my gateway is doing, or not doing now Smiley Happy

 

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