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Telstra Products & Services Team Chi_Vi
Telstra Products & Services Team

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:  http://10.0.0.138/ or for cable type in  http://192.168.0.1/   If you know your passwor ...

DanFenton
Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

Jimmy52
Level 1: Cadet

Telstra Elite Broadband Modem  has stopped working, would seem as if battery is not taking charge. To purchase a new modem how do I go about the credit exchange in to new modem number?

7766
Level 2: Rookie

Frustrated...Have been powered-off network for 8 weeks (travel)...  my Network has been configured for 2 years as "mygateway modem" connected LAN cable to my Time Machine which creates internal WiFi network. Powered everything up - only Apple TV coul ...

72ppi
Level 2: Rookie

The web interface identifies the printer is connected and names it, but can't get the printer to print when using the suggested connection details. I hit the the same problem with the last modem I had (TG797n V3) but eventually solved it after readin ...

sma888
Level 2: Rookie

I am planning to install IP security cameras at home and the model of security camera that I prefer requires a POE connection.

Traveler1
Level 2: Rookie

The Telstra NBN modem is blocking access to my Ethernet connected printer with an error message that suggests allowing the firewall to pass mdns and slp. I've spent hours on this and have not advanced at all. My previous ADSL model, which is also a T ...

Texasguy
Level 1: Cadet

I was hoping someone could help me out. My NBN has gone out due to a line issue and I’ve been living with the 4G Backup. They have throttled the speed to near nothing. Is there anyway they can reset it so I can use the 4G at full capacity until the N ...

7766
Level 2: Rookie

Frustrated...Have been powered-off network for 8 weeks (travel)...  my Network has been configured for 2 years as "mygateway modem" connected LAN cable to my Time Machine which creates internal WiFi network. Powered everything up - only Apple TV coul ...

Rotelman
Level 1: Cadet

Guys, I have a weird problem with connecting to my VPN remotely. I have a USG with cloud key (ubiquity router) set up behind my supplier provided Gateway ( Telstra Frontier Gateway with 4G backup and Telstra AIR). this is set to DHCP and gets an addr ...

Butros
Level 1: Cadet

Just connected an external hard drive via USB to my Telstra ADSL modem/router Technicolor DJA0230TLS. I can access the gateway and contents of drive on my mac using wireless, however I am unable to access on my smart TV which is wired to the network. ...

7766
Level 2: Rookie

Frustrated...Have been powered-off network for 8 weeks (travel)...  my Network has been configured for 2 years as "mygateway modem" connected LAN cable to my Time Machine which creates internal WiFi network. Powered everything up - only Apple TV coul ...

Traveler1
Level 2: Rookie

The Telstra NBN modem is blocking access to my Ethernet connected printer with an error message that suggests allowing the firewall to pass mdns and slp. I've spent hours on this and have not advanced at all. My previous ADSL model, which is also a T ...

ctomkins
Level 2: Rookie

Hi there I recently had Telstra broadband connected (previously with iiNet) and suddenly none of my Wemo smart power switches work with the new modem.  I have factory reset all the switches and run through the pairing process with the new wifi modem, ...

tonygad
Level 5: Eagle Eye

Having problems setting up my ASUS RT-AC68U with my Telstra supplied and provisioned modem Technicolor TG 800vac.After placing the TG800 in Bridge Mode what I've done so far without success is 1.Connected an ethernet cable from the WAN port of TG800 ...

randomaustralia
Level 2: Rookie

does it even exist? all i can google down are forums asking for a manual and crickets

tonygad
Level 5: Eagle Eye

Are there any distinct features or nomenclature of the RJ11 cable that connects the FTTN NBN from the wall socket to the modem?Where can it be purchased?

Heka7
Level 2: Rookie

 Hi all. Can the existing FTTN telephone cable be used to connect the replacement HFC connection box to our existing internal network? Our house was rewired  during extensions 10 years ago and the modem/router is set up at the rear of the house, whic ...

Wusl_au
Level 3: Gumshoe

Hi, is there a possibility that we could have a basic backup and restore functionality added to the Telstra Smart Modem?I have 30-odd permanent DHCP leases and other configuration stuff that take me upwards of 30 minutes to restore manually after I d ...

Drwhom
Level 2: Rookie

Hi. One function I can't seem to find in the UI for the above modem is "reboot". On my TP Link I had a tab for System and in there was a Reboot button. Nice if you're having issues (like I seem to have a lot lately) and not wanting to turn the power ...

Graham52
Level 2: Rookie

Can I connect the above modem and use it before the switch over to nbn

7766
Level 2: Rookie

Frustrated...Have been powered-off network for 8 weeks (travel)...  my Network has been configured for 2 years as "mygateway modem" connected LAN cable to my Time Machine which creates internal WiFi network. Powered everything up - only Apple TV coul ...

CommsGipp
Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet 192.168.80.0 with address mask 255.255.255.0 (i.e. stock standard addre ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
Csx25
Level 1: Cadet

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Ummerr
Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

amgems
Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

Cyberdoc
Level 1: Cadet

Tech had to go to the exchange and change my ADSL2+ connection to a different port on the DSLAM I'm getting these stats now – how do I interpret them? DSL stats Parameters Last 15 min Current Day Prior Day Showtime Link Retrain Count 0 2 0 0Sync Band ...

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