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Telstra Products & Services Team Chi_Vi
Telstra Products & Services Team

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:  http://10.0.0.138/ or for cable type in  http://192.168.0.1/   If you know your passwor ...

DanFenton
Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

StephenJI
Level 2: Rookie

Hi, Does the Technicolor DJA0230TLS support Google Domains Dynamic DNS? Ref: https://support.google.com/domains/answer/6147083?hl=en-AU  Trying the obvious does not appear work (i.e. select google.com, enter your domain, enter your u/n and p/w). 

If t ...

ARB-MOTO
Level 1: Cadet

Does anyone know how to get through to the frontier support people? after an hour on the phone, I got no where.  Telstra have throttled the backup service to 256k, and I dont understand how I can get it restored. I have spoken to them before, so I kn ...

ausgumbie
Level 7: Deputy Inspector

Hi all

I have five questions about what may be possible in customizing this router.

Dissimilar SSIDs for 2.4 and 5 GHz Bands without the "-5G" Suffix?
Has anyone found from experience whether the 5355 isn't restricted to SSIDs like "Telstra5432A" and "T ...

Hornet1969
Level 1: Cadet

What is the latest firmware for this modem ? Cheers

ausgumbie
Level 7: Deputy Inspector

Hi all I'm full of questions. Here's another couple. Is it truly impossible to change the login from the word "admin"? It looks like it can't be edited - only the password. I've found it impossible to force its url to "https://....". Unsecured Gatewa ...

ausgumbie
Level 7: Deputy Inspector

Hi all Continuing my campaign of trying to raise my IT literacy. I did an analysis of one random day in my Operator Log and wonder if anyone can help me interpret the data reported. Since we don't seem to lose the internet much (yes, hate us!) I'm no ...

Ange27
Level 1: Cadet

Last week we were connected to the nbn via FTTN, Telstra supplied us with a new modem and the process was easy to setup and we are getting amazing speeds. Our house isn't huge by any standard, an average 3 bedroom, single storey house.  However, the ...

Perksmercs
Level 1: Cadet

The Parental Controls for Time of Day access (selected by device) will not activate via the Gateway Max modem software (192.168.0.1). Various forums comments suggest that Telstra may have disabled this feature in the modem firmware. I want to restric ...

tansta
Level 1: Cadet

My telstra cable modem is more than 4 years old, how do I get an upgraded one?cheers,Tan

Whitezombie6025
Level 1: Cadet

I want to know if I’m able to switch off remote access to my router completely, will that affect my allowed devices accessing the wifi channels? Or if I switch it off will my devices be ok?

What settings do I choose?

I denied access to devices with unk ...

ausgumbie
Level 7: Deputy Inspector

Hi all Continuing my campaign of trying to raise my IT literacy. I did an analysis of one random day in my Operator Log and wonder if anyone can help me interpret the data reported. Since we don't seem to lose the internet much (yes, hate us!) I'm no ...

LambChop
Level 3: Gumshoe

Hi,  I had changed password from generic 'admin' and now it wont let me log in at all.Searched here and Telstra - no answer that I can find.I have also tried my WIFI password to Terlstra bigpond just in case - no good either.Plus admin.Now stumped - ...

duke_lukem
Level 2: Rookie

Gateway = Technicolor TG799vac Version Mint (17.2) Trying to use my work laptop with their VPN software to allow me to work from home. The VPN connects OK, however no websites etc can be browsed - effectively appears there is no internet access. Try ...

blondie2
Level 2: Rookie

NBN

Since switching over to the NBN 2 weeks ago, my Uniden Dect 6.0 phones dont work, they are plugged into the green port at the back of the Telsta Gateway Pro, the Voice light on the gateway isnt lit up, Telsta have told me this morning that I need to ...

5760
Level 1: Cadet

have recently changed over to NBN im still getting charged for an old modem how do i stop this

John158
Level 1: Cadet

I have a Chromecastultra tv streaming device. To set it up I need a Telstra WiFi network and password. The network on the Telstra WiFi modem is not listed in the drop down menu at the crhomecast web page and the access key that is on the WiFi modem i ...

JB_WA
Level 3: Gumshoe

Last week we switched to Telstra Cable due to repeated, extended outages with our old ISP on ADSL. We decided to get the Telstra Gateway Frontier (technicolor DJN2130) so that we had the 4G backup.So far the internet works fine, and the 4G backup sta ...

sketchyass
Level 2: Rookie

Hi all. For some reason, some devices don't connect to my network. For some reason, the only devices that can connect are my PC, and our iOS devices. Can someone help me figure out what I might need changing? My PC is connected via ethernet, so no wo ...

Trevsaurus
Level 2: Rookie

Hi,I've just replaced my old Telstra ADSL modem with the supplied Gateway Connection modem, in preparation for the impending switch to NBN (12/4/18).  It turned out that the supplied connection from my phone wall socket (through the ADSL line filter) ...

learner1959
Level 1: Cadet

in double story house , is different modem going to change the internet speed? At this stage using TP-Link 300MbpsWireless N ADSL 2 + Modem Router.My download speed is around 11Mbps and upload speed around 0.6 Mbps.

StephenJI
Level 2: Rookie

Hi, Does the Technicolor DJA0230TLS support Google Domains Dynamic DNS? Ref: https://support.google.com/domains/answer/6147083?hl=en-AU  Trying the obvious does not appear work (i.e. select google.com, enter your domain, enter your u/n and p/w). 

If t ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

mmac4
Level 1: Cadet

Hi I am trying to connect my new Epson fax printer to my Duet line. When I receive a fax, both the fax machine and voice line ring. I have set the fax machine to "yes" for DRD? I am still receiving the faxed document, but it doesn't seem to recognise ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
Csx25
Level 1: Cadet

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Ummerr
Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

amgems
Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

Cyberdoc
Level 1: Cadet

Tech had to go to the exchange and change my ADSL2+ connection to a different port on the DSLAM I'm getting these stats now – how do I interpret them? DSL stats Parameters Last 15 min Current Day Prior Day Showtime Link Retrain Count 0 2 0 0Sync Band ...

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