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Telstra (Retired) Chi_Vi
Telstra (Retired)

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:  http://10.0.0.138/ or for cable type in  http://192.168.0.1/   If you know your passwor ...

DanFenton
Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

MaralynManson
Level 2: Rookie

Has anyone else had the link sent to them to 'fix' their Smart Modem?

telstra.com/fix

I'm on a velocity network and the network has dropped out a few times lately. I receive emails informing me that it has switched to a mobile network temporarily.

My po ...

Ayush
Level 1: Cadet

I have got two tesltra smart modem with me and my house is little big so I was thinking of making one as a repeater, I know how to do it wired but does anyone has any idea for making it work Wirelessly??
That be a great help
Thank you

IT_Mgr
Level 2: Rookie

Hi I am trying to connect a disk array to the Modem's USB port via a powered USB hub.The aim is to have up to 4 HDD's connected so that the home network can access different drives without having to connect/disconnect individual HDD units.Has anyone ...

pdd51
Level 2: Rookie

Good morning, I must advise everyone "up front" that I am not very tech savvy, so please don't judge me.As we live in a unit with plenty of block walls, and only one telephone outlet, it was necessary to have a range extender in place to enable ADSL2 ...

GuiltySpark
Level 1: Cadet

I am having major problems with my internet dropping out but My Telstra gateway is supposed to be able to use backup. I would like to know why this doesn’t happen and how to fix the problem. It is a Sagemcom 5355.

doomjoshboy
Level 1: Cadet

hi guys  I have a problem with my modem. I am trying to do a DynDNS with noip.com but cant seem to find it. My Telstra Smart Modem is:Technicolor DJA0230TLS and I'm with NBN with you guys.  CheersJoshua Surace

Brokenback18
Level 2: Rookie

Have Solar wifi inverter just installed and Telstra NBN modem router has ACL white list but I cannot find the inverter wifi card MAC to addd it.   How can I?  I can log into the inverter data logger (via mobile phone) but cannot find the MAC. I need ...

ANMU
Level 2: Rookie

Battery has expanded to extent that back has popped of and won't stay on.Info on web suggests neither Telstra nor Netgear supply them.

EPG_DEAD
Level 5: Eagle Eye

How do I go about upgrading our NBN modem FTTN. Our current modem is very dated and causing issues. Tried 24/7 chat but an hour later no response.

Losze
Level 1: Cadet

Dear Sir / Madam, 1) I just joined Telstra nbn, and got my smart modem Gen 2.  However, I cannot find any manual in the box and even browsed the web site.  There is no instruction at all about the bottom on the modem (i.e. "pair" and "wifi" bottoms). ...

IT_Mgr
Level 2: Rookie

Hi I am trying to connect a disk array to the Modem's USB port via a powered USB hub.The aim is to have up to 4 HDD's connected so that the home network can access different drives without having to connect/disconnect individual HDD units.Has anyone ...

pdd51
Level 2: Rookie

Good morning, I must advise everyone "up front" that I am not very tech savvy, so please don't judge me.As we live in a unit with plenty of block walls, and only one telephone outlet, it was necessary to have a range extender in place to enable ADSL2 ...

doomjoshboy
Level 1: Cadet

hi guys  I have a problem with my modem. I am trying to do a DynDNS with noip.com but cant seem to find it. My Telstra Smart Modem is:Technicolor DJA0230TLS and I'm with NBN with you guys.  CheersJoshua Surace

ANMU
Level 2: Rookie

Battery has expanded to extent that back has popped of and won't stay on.Info on web suggests neither Telstra nor Netgear supply them.

Coester
Level 2: Rookie

Sometime after 4 November 2018 my work emails stopped coming into my MS outlook. I also have a hotmail email address but these continue to come through OK. My emails are hosted through a company in another town. I also have a website hosted by the sa ...

hao4060
Level 1: Cadet

I just connected to NBN last month and missed the Telstra Smart Modem Gen 2 by a few days. Anyway, my landline phone was working by connecting to the Smart Modem until yesterday when I tried to make a phone call. BTW, before my call, I received SMS f ...

Mick_DTL_2018
Level 2: Rookie

Hi everyone, We have bitten the bullet and upgraded from ADSL2+ to Standard Plus Unlimited data + streaming and I'm sure (but will stand corrected) we aren't getting what we have paid for. Until 31st of October we had very good ADSL. 19Mbps average d ...

Rob141266
Level 1: Cadet

Can you personalise your modem password or can you only used what comes with the modem 

nicksowerby
Level 3: Gumshoe

used all passwords such as admin password nothing but unable to get in. this after full reset. Should I try another full reset. I can accerss the modem with no trouble but unable to change anything

SDL79
Level 1: Cadet

I received the Smart Modem Gen 2 last Friday and have been using it on 4G until the NBN was connected yesterday. Had entered the WiFi details from the provided magnet - name and password and all devices - iMac, phones, Telstra TV, have all worked fin ...

Sanjeevneo
Level 1: Cadet


Telstra Smart Modem Gen 2Netgear D7000 Hi
I am trying to set up my Netgear as my only access point with 10.0...as main IP range and 10.2...as my guest network. I am not sure what the right way of doing this.Currently, Telstra modem is the acting DHCP ...

PGee
Level 2: Rookie

Beware the latest firmware update I installed 25-11-2018 (NTGX950C_10.25.01.0); it disabled the user Interface on the App (IPhone) as well as http://m.home. I had to reset as advised on CHAT then set up again. After restart the version was actually l ...

doxxie
Level 1: Cadet

Technicolor DJA023118.1.c.0215-950-RAhttps://www.dnsomatic.com/ Does this configuration appear to work for anyone else? DNSOmatic is a multi dynamic dns updater, in order to update all your dynamic dns settings, you pass through all.dnsomatic.com as ...

CommsGipp
Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet 192.168.80.0 with address mask 255.255.255.0 (i.e. stock standard addre ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
Csx25
Level 2: Rookie

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Ummerr
Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

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