Broadband & nbn™

Modems & Hardware

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Telstra Products & Services Team Chi_Vi
Telstra Products & Services Team

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is: or for cable type in   If you know your passwor ...

Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

Level 1: Cadet

Hi, my velocity internet has worked without a hiccup for over 12 months but late last night I noticed it had stopped working, I checked the gateway modem and there 2 green lights but none of the other green lights on top of the modem are on. I get th ...

Level 1: Cadet

Is it possible to attach a third-party router to the Technicolour TG797n and use it only as a modem? The aim is to upgrade wi-fi from 11n to 11ac by adding an 11ac router and using the Technicolour TG797n modem.   

Level 1: Cadet

Hi I have a Problem with My Thomson TG782T, the internet is running at a snail pace/no access via wireless connection....., i have logged into my Modem Gateway page and its showing that the internet is Disconnected, after running the Connectivity Che ...

Level 12: Master Detective

With the NBN we have to keep the modems running 24/7 if we want to be able to use the landline. The Telstra Gateway modems do have a major design floor. They get pretty warm, hot even, during our hot summers. Whoever designed the modems forgot one th ...

Level 1: Cadet

WPS button on my Telstra router won’t turn on , I have reset it and turned it off and on

Level 1: Cadet

Can I use my Frotier's SIM card in my Fritzbox 7490 as a backup 4G device? obviously I will need a dongle, but I can then save myself some space and one less device. Is it techncally ok? Is it breaching terms? Also, how does the SIM card work from a ...

Level 2: Rookie

My gateway frontier updated overnight to firmware Mint 17.2 (17.2.0219-820-RA), and ever since then my Ethernet computers that use DHCP to obtain an IP address take over a minute to acquire an IP address upon switch on or reboot. Rebooting, power cyc ...

Level 1: Cadet

hi,i got Netgear V7610 router and i try to configure  DNS settings. i entered correct detail but it always saying as my host name is not valid. any one have an idea.thank youanjy  

Level 1: Cadet


I get this when I try to activate Telstra gateway for a cable connection.

Level 2: Rookie

Hey, wondering if it would be worth it upgrading my current Telstra Gateway from F@st 5355 to something else with the intention of bridging so I can use my own router, or will the F@st 5355 be ample? Would there be any benefits from upgrading?
I will ...

Level 1: Cadet

Hello Forum Is it possible to enable SMB 1 or FTP on Telstra Frontier Gateway (Technicolor DJN2130) for connected USB devices ? From testing I can confirm that SMB 2 is working.  I have a USB hard disk connected to this gateway and the PhotoSync app ...

Level 2: Rookie

Hi, I am wondering if / how I can extend my home wifi coverage using two TG799vac gateways and some powerline adapters (as per the diagram below).   Is it just a matter of plugging the second gateway to the powerline extender using the WAN port? Is t ...

Level 2: Rookie

Hi All,Having searched the threads here in vain and I need help.I have just installed a TG800vac and am trying to connect my WD MyBook and MyCloud devices with no luck. The router will allocate IPs to PCs, Laptops and even TVs connected via Ethernet, ...

Level 1: Cadet

I just received my Telstra gateway frontier. I’ve plugged it all in and the WiFi is working but the backup light is not on which concerns me. Any suggestions or help would be greatly appreciated.

Level 2: Rookie

I have had a gutful of this issue. Third time in six weeks the same problem has occurred. Mobile phone and laptop will not connect to home wifi. Have a Thompson Gateway model TG782T first two times 90 minutes plus spent going through same check rigma ...

Level 4: Private Eye
Level 2: Rookie

I have a Gateway Frontier which doesn't allow devices in the home to connect to the internet. When the online light is green then all other devices such as smart phones, Apple TV, tablets, laptops etc all show a good connection to the gateway but tha ...

Level 1: Cadet

I realise most folk will think I am hopeless but I need some help.  I have the Gateway max 2 and have recently got a vpn. I want to put the wifi through my house so I can access the vpn through my Apple TV. I realise I cannot do it through the Telstr ...

Level 2: Rookie

The “backup” light for fallback to 4G was steady amber or green for the first 4 weeks after nbn installation. However it has now been off for the last 3 weeks. Not really a problem, but seems to mean the service is disconnected. Have contacted Telstr ...

Level 1: Cadet

Hi, my velocity internet has worked without a hiccup for over 12 months but late last night I noticed it had stopped working, I checked the gateway modem and there 2 green lights but none of the other green lights on top of the modem are on. I get th ...

Level 2: Rookie

I ran a wifi scan with my Avast Security and is giving a warning about Firmware for my modem.Serial Number N7170833D002719Hardware Version FAST5355-ASoftware Version SG7E10001134It states I am vulnerable to DnsMasq heap buffer overflow vunerability . ...

Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

Level 1: Cadet

Hi I am trying to connect my new Epson fax printer to my Duet line. When I receive a fax, both the fax machine and voice line ring. I have set the fax machine to "yes" for DRD? I am still receiving the faxed document, but it doesn't seem to recognise ...

Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Level 1: Cadet

Level 1: Cadet

The old Telstra TV box worked fine. So far Telstra have sent three of the new boxes and none of them work. They start but can get no further than the “Let’s get started page”. Very poor and a waste of everyone’s time. Now Telstra says the matter has ...

Level 1: Cadet

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

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