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Telstra Products & Services Team Chi_Vi
Telstra Products & Services Team

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:  http://10.0.0.138/ or for cable type in  http://192.168.0.1/   If you know your passwor ...

DanFenton
Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

Peter187
Level 1: Cadet

Hi, Since moving house a few weeks ago, my Smart Modem has relied on 4G redundancy. The speeds are capped at around 6Mbps which has been fine. However since Friday morning, the speeds have been no more than 0.2-0.3 Mbps which is unusable. I have turn ...

Dan811
Level 1: Cadet

Hi All, As the national move to NBN i have also done that however, i need to set up static IP but i dont even know where and how  I have a macintosh laptop and the modem router is to be setup as i need it but i dont even know how ? i  have been readi ...

Ibra787
Level 1: Cadet

  I bought netgear nighthawk M1 model mr1100 serial number is 4sc275n000b91 , I bought it online from a website and they said it’s unlocked but unfortunately I got this problem!please I need your help how can I solve it?! the version of the device is ...

Steph9
Level 2: Rookie

I have the Smart Modem for cable I have everything green beside the network which is blue. My internet is working all ok. But is it normal to have the network light blue??

flightpath
Level 1: Cadet

Have just newly setup my Telstra Smart Modem after moving back to Telstra for NBN. Logged onto gateway and renamed my 2.4 GHz band - which has in turn also updated the name and password for the 5GHz one - but it's read-only and cannot be changed.  Am ...

ScottR_au
Level 3: Gumshoe

FTTN + Fast 5335-a does not allow me to use opendns.com dns servers for filtering  because they have locked the DNS setting. I consider this is anti-competitive locking me to a specific DNS provider. What reason is there to lock this setting. I was n ...

Dodgemodem
Level 1: Cadet

have been to telstra shop several times,and spoken over the phone several times to telstra people,why is it so hard to have them admit that the M1 nighthawk has faults.and why do they never just offer to replace it.instead ive been told to buy anothe ...

indespair2018
Level 1: Cadet

So I'm now into the second month of my attempt to set up my Smart Modem. Some of this is my own fault for not having researched the topic as thoroughly as I should have before contacting Telstra. However--- During the original conversation, the Telst ...

GAC03
Level 1: Cadet

I need to upgrade my HFC modem. Should I get a Max 2 or a Frontier.

CKJ
Level 1: Cadet

Hi all, I have Telstra cable internet with the standard cable modem and a Frontier Gateway router. I have no special settings, all out of the box and for the most part, life is good. Today I had a new Merlin MyQ garage door opener installed with the ...

Crazyzooka
Level 2: Rookie

Port forwarding rules are setup fine but checking if its open says they're still closed? I've followed https://drive.google.com/file/d/0BzrqIis29Do9bTFxRUFjU3ZoWE0/view and this is how it looks like:Called up telstra support and they're telling me to ...

ausgumbie
Level 8: Inspector

Hi all Continuing my campaign of trying to raise my IT literacy. I did an analysis of one random day in my Operator Log and wonder if anyone can help me interpret the data reported. Since we don't seem to lose the internet much (yes, hate us!) I'm no ...

Wusl_au
Level 3: Gumshoe

Hi, I just received a new Smart Modem to replace a Frontier that no longer showed the 4G backup light, and said "Searching for Network" all the time on the diagnostic page in the GUI. Well, you could have pushed me over with a feather when the backup ...

MJMillard-51050
Level 2: Rookie

Does anyone know when Telstra is going to make available the latest Netgear Nighthawk Mobile Router that can obtain 2Gbps speeds by "aggregating 5x20 MHz LTE carriers across three different frequency bands with each carrier using 4x4 MIMO and 256 QAM ...

ohboy
Level 2: Rookie

since installing my smart modem (I have FTTP) my Ethernet connection regularly switches to WiFi when trying to open web sites and I keep getting this message "your connection was interrupted " can you advise how I can overcome this?My Daughter has th ...

LiamS2
Level 2: Rookie

Hi, 

I am currently running a windows 2012 R2 server that we use for remote desktop and another program. Overnight, all external connections stopped working. Internal connections still work just fine, and I've performed a tracert that fails at 144.130 ...

JohnMolloy
Level 2: Rookie

My mother in law has been switched to HFC NBN several months ago. She only has a voice service, no internet access. The HFC will randomly fail (I understand this is an NBN problem) I can usually fix this by disconnecting and reconnecting the "f" cabl ...

hi12456
Level 3: Gumshoe

Hi guy's i bought a 2nd hard Smart modem from someone for a good price but what i'm worried about is the sim card is under there account i asked if i can get a new sim card for the smart modem under my account unlimted so i don't have any problem whe ...

bruce25
Level 2: Rookie

My C6300BD modem does not let me switch on 5g at the Gateway menu. We used to have 5g but after recent wifi (as opposed to ethernet) problems we can no longer connect. The other wifi service (144mps) is working fine now. How do I get 5g enabled?M

PigeonGod
Level 1: Cadet

hey, there is an outage in my area and i'm trying to use the 4g backup function offered on my $79 connect plus 1000gb broadband plan, It states on the website that I should be able to access this function. However it seems I am currently unable to do ...

Peter187
Level 1: Cadet

Hi, Since moving house a few weeks ago, my Smart Modem has relied on 4G redundancy. The speeds are capped at around 6Mbps which has been fine. However since Friday morning, the speeds have been no more than 0.2-0.3 Mbps which is unusable. I have turn ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
Csx25
Level 1: Cadet

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Ummerr
Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

amgems
Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

Cyberdoc
Level 1: Cadet

Tech had to go to the exchange and change my ADSL2+ connection to a different port on the DSLAM I'm getting these stats now – how do I interpret them? DSL stats Parameters Last 15 min Current Day Prior Day Showtime Link Retrain Count 0 2 0 0Sync Band ...

wally12
Level 1: Cadet

Hi could anyone help me in connecting a NVR wireless camera box to my exsisting wireless network,I have tried a Netgear WN range extender but it does not connect .I think the main trouble is once router is plugged into box by the lead there now way o ...

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