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Level 1: Cadet

I am trying to access my modem I enter the IP address and get nothing ( and also tried the mymodem option) no access via either of these it worked a couple of weeks ago any help appreciated

Level 1: Cadet

Reluctantly we will move to the NBN.  In preparation I have read as much as I can and checked out the Smart Modem we were sent.  I am still unclear on two aspects: I have been told that the modem we were sent -FTTN and FTTB- will still work with FTTC ...

Level 1: Cadet

Hi, I am using the telstra smart modem Technicolor DJA0231 and since earlier today, the internet went down for 10 mins and after that I cannot use the 2.4 ghz band on any of the devices. I have a few smart plugs, tv, ip cameras which use the 2.4 ghz ...

Level 1: Cadet

Switched over from a Telstra cable service to NBN (forced) on 8th November 2019. Have gone from a reliable 99% uptime, high speed service go an intermittent service with reduced wifi coverage. Very unimpressed. Also the new Wifi router that was promi ...

Level 2: Rookie

Posting this experience in case others also have issues.  Purchased a new iPhone 11 and after migrating the backup from iPhone 7 plus (via wifi) the wifi would stop as soon as I walked away from the where the router was located.  I then went on a man ...

Level 1: Cadet

I have a wifi doorbell that connects to the 2.4 network only. How can i disable the 5ghz network on my router?

Level 3: Gumshoe

Hi, the DJA0230TLS was updated recently to firmware 18.1.c.0443-950-RA, and since that point have noticed an increase in the number of drop outs and re-connections to NBN via FTTN (100/40).  Sync speed is the same roughly at 109/40 and has not degrad ...

Level 1: Cadet

Good morningwe have had NBN installed and want to connect our own Firewall / Router instead of the Telstra modem.What do we need to know / take into account when connecting our own router/ firewall?Will the IP address assign "dynamically from ISP"Whi ...

Level 2: Rookie

Is the solution for connecting D-Link DSL-4320L Setup on Telstra NBN (HFC) the same as "accepted solution" for Telstra NBN (FTTN) by cf4 Level 24: Supreme Being (given September 2017)???The only difference between Telstra NBN FTTN and ADSL apart from ...

Level 2: Rookie

Hi everyone. Yesterday a number of my devices disconnected from my Telstra Gen 2 smart modem. It seems to have completed  an automated firmware upgrade at around 8.30am yesterday as that's when my devices went offline and unable to connect.  Firmware ...

Level 1: Cadet

I reluctantly switched from ADSL to NBN about two weeks ago. I believe it's FTTN.Apart from two outages in less than a week :-( it appears to have transitioned ok.And then...My kids turned our Xbox 360 and no connection to the internet. This previous ...

Level 1: Cadet

Home phone on NBN router stopped working last week, checked and said "outage" at our address. After nearly 2 hours on mobile to NBN support, tried new phone cable, another phone which was working, many resets and trials, still no home phoneline???

Level 2: Rookie

HiIs it possible to find out when the software of my Smartmodem DJA0230 was updated ??Thanks in advance

Level 13: Super Sleuth

I have recently got a Gen 2 smart modem to enable me to extend my local network better with a Gen 2 booster also, as well as get better local network speeds which it has done. Unfortunately the Gen 2 modem connects to the NBN "slower" than the Gen 1 ...

Level 1: Cadet

Just got the Telstra smart modem gen 2 and I was told that the landline will active later on, let me use the mobile mode for now. I powered the modem and three lights are green, online, mobile mode and mobile signal. Also in the setting page shows (y ...

Level 1: Cadet

I have recently moved house and have experienced delays in having a fixed broadband connection installed, and I have been relying on the mobile backup connection in my Smart Modem for internet access. This worked well until about a day ago when the s ...

Level 2: Rookie

Hi All, at the ens of the day I want to setup an OpenVPN server for my company to access the LAN from offsite Locations. so We bought an Asus RT-AC88u rourter which has this funcion built in. Initially I tried to set up the Telstra modem as bridge an ...

Level 1: Cadet

Hi, Trying to connect my network drive to my computers via SAMBA but turns out the new Smart Modem relies on the old SMBv1 protocol that got superseded by newer SMBv2 since 2007 and SMBv3 since 2012.
 Window's doesn't allow connections that require SM ...

Level 2: Rookie

Hi all - we are now being forced to upgrade to NBN FTTC. I have a few questions- 1) Is the NBN Connection Device that plugs into the phone socket 'wireless' itself ? I just needed to confirmation please.  2) The Smart Modem that Telstra provides (whi ...

Support Team Big_Dan
Support Team

The original thread has been archived, but for background, have a read of this one: I'm pleased to report that it truly was as simple as installing Pi- ...

Level 1: Cadet

I seem to have hit a snag with changing the SSID (Guest) on the modem. While I can change it etc. no issues, the Lan Interface still reflects the old (default) name. Fortunately the DHCP setting for the old name are applied. Possibly just a bug?

Level 1: Cadet

Level 1: Cadet

I've spent many hours over the last few days trying to get my recently supplied Arcadyn LH1000 "Smart Modem" properly running ... Telstra sent me a new one (with the 4G backup) due to service outage for a few days.   This replaced the Technicolor TG7 ...

Level 1: Cadet

I have 4 phone lines on DOT with 2 on the Telstra v7610 Gateway and 2 on the Cisco SPA112. I want to add a second SPA112 and take the 2 Lines off the v7610. I have bought the second SPA112 and configured in Call Conductor but the device will not work ...

Level 2: Rookie

Hi, Just and update that, if you are on Telsta or Belong NBN plans, and using some older PCs connected via Wifi (2.4Ghz) you may still experience extremely slow download speeds. Although there are claims that this issue may have been fixed in the sub ...

Level 1: Cadet

J'ai un Modem mobile telstra AirCard 790s mais comment peut-on obtenir un numéro telstra. Je suis au Burkina Faso.

Level 2: Rookie

All is good, did as suggested phone is back to normal thank you.

Level 6: Bloodhound

I received our new Telstra Smart Modem Gen2 with voice backuplast week and it was very easy to install and use straight away. All I had to do is enter the new Wi-Fi Name and Password on our smart phones, Samsung Tablets and Foxtel iQ4 set top box.  I ...

Level 1: Cadet

Date: 31-July-2019 This information relates to installing an ASUS DSL AC3100 router directly to a FTTN Telstra NBN connection.  The Telstra Smart Modem (Technicolor DJ A0231TLS) was then connected to the ASUS router to provide telephone services only ...

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