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Telstra Products & Services Team Chi_Vi
Telstra Products & Services Team

Hi All, Today an updated version of the Telstra Wi-Fi Maximiser™ app has been released on both the Apple App Store and Google Play Store. Chi Download for Apple                     Download for Android Key New Improvements• Ability to quickly access ...

Telstra (Retired) PaulQ
Telstra (Retired)

BigPond Modem settings...If you ever need to check your ‘BigPond’ ADSL modem internal settings, then the ‘magic’ number you need to type into the address bar is:  http://10.0.0.138/ or for cable type in  http://192.168.0.1/   If you know your passwor ...

DanFenton
Level 3: Gumshoe

Hi, I am having trouble connecting to non-PC devices on my network (such as NAS, Live-TV etc).  The devices most of the time (but not all the time) appear in the network folder within windows explorer.  But when you click on them it gives the error 0 ...

Nand00s
Level 1: Cadet

so for some reason my telstra gateway is throttling my bandwidth to my computer. (6.5mbps) everything else (phone, tablets etc conntected to my wifi is 100+mbps)How do I resolve this?       

Slartibartfast
Level 1: Cadet

Hi, I have been unsuccessfully trying to use the Time Of Day access settings on an Ethernet connected PC on my Technicolor TG799vac s/w version 17.2. WiFi connected devices block OK. Another Ethernet connected device are the same. The MAC addresses f ...

cust_jc
Level 1: Cadet

These Technicolor modem/routers supplied by Telstra are frustratingly limited in configurability and highly un-intuitive.  I haven't used these forums much so I don't know if Telstra actually read them, but can we raise issues and feature requests he ...

ausgumbie
Level 10: Junior Detective

Hi again I haven't even got the Smart Modem yet (see another post) and I'm already asking questions - told you I would . First up. With the F@st 5355, if you went Advanced > Gateway Settings > Maintenance > Logs, you got something like this:Maybe not ...

TimmyS
Level 1: Cadet

HiI am constantly seeing the green WiFi LED go ON and OFF on my gateway. Is there a know fault with these gateways regarding WiFi connectivity. The only thing I changed on set up is the SSID and Network key. Please advise

OptimusPrimey
Level 1: Cadet

Hi My line speed hovers around 1.8Mbps. I contacted Telstra and they have advised these speeds are due to congestion. As a work around until the NBN is rolled out to my area they have supplied me with a Telstra Smart Modem. I was advised that when my ...

ausgumbie
Level 10: Junior Detective

Hi all We're on a $99 Best Ever Bundle Plan since August 2017.NBN; HFC; Modem = Arris CM8200; Router= Sagemcom F@st 5355; Firmware = 8a.58.129.5. On other threads I've bemoaned a slew of ongoing NBN dropouts. Had another today and checked the managem ...

ausgumbie
Level 10: Junior Detective

Hi - been having internet outages with the 5355, associated with the following light patterns (All times Brisbane time which may well be AEST now - who knows?): Friday 7 Sep (1055-1106 AM app.):Phone = RedOnline = WhiteLink = Green. Sunday 9 Sep (122 ...

AjN3806
Level 2: Rookie

This is still an issue, yet my previous post has since been archived! https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Pro-Gateway-Netgear-V7610-Router-blocks-valid-remote/m-p/757949#M39223 Is there a way to perhaps white list approved ...

AjN3806
Level 2: Rookie

This is still an issue, yet my previous post has since been archived! https://crowdsupport.telstra.com.au/t5/Modems-Hardware/Telstra-Pro-Gateway-Netgear-V7610-Router-blocks-valid-remote/m-p/757949#M39223 Is there a way to perhaps white list approved ...

oscar22
Level 2: Rookie

i got the internet modem fast 5355 can i swap for frontier d j n 2130, do i have to ring telstra to register the new modem or is just plug an go,thanks.

oliverrat
Level 2: Rookie

I am on cable using Gateway Max 2, I am about to change internet and phone plans and have been given the option to upgrade to the Smart Modem. Will it give me same or faster speed, is there a need to upgrade to this? (NBN not in my area yet) Thanks

Vashta_Nerada
Level 1: Cadet

I'm on an Telstra adsl2+ connection. Can I use my own modem/router? And if so, what settings do I use? Like what do I put for VPI and VCI etc? Thanks.

stop33
Level 2: Rookie

I have just installed Telstra Smart Modem and Cable Adaptor. The wifi seems to be working fine, but there is a constant, flashing blue light on the Cable Adapter. Is this normal? It certainly is annoying, particularly at night when I have gone to bed ...

Liza71
Level 2: Rookie

How do I set a password on my Telstra Gateway to prevent anyone making changes to the settings?

Jennifer10
Level 1: Cadet

Hello, I've attempted to portfoward for over 4 months now and I'm unable to. When portfowarding, the GUI sometimes doesn't work properly and/or after pressing the blue check icon it just goes to a blank page. I've tried doing to in the advanced tab b ...

RGB65
Level 1: Cadet

Hi, I have just purchased a new Smart Modem for my ADSL service. I have the ADSL connected but am not getting the mobile back up. In advanced under mobile, the mobile is active but disconnected. Any ideas?

ConcernedNBN
Level 1: Cadet

My NBN goes down at random times. I have received an SMS from Telstra everday saying since the 15 Aug that my Smart Modem is available now. It happens all hours of the day with no set schedule. Why is my connection so unstable and is this normal?

ausgumbie
Level 10: Junior Detective

Hi all Just an alert about what have to be scam calls. We've received four (4) now on our VoIP phone. (We'd disconnected it for a time, thinking it was contributing somehow to internet dropouts. It evidently wasn't so we've put it back in for the tim ...

CommsGipp
Level 1: Cadet

I have just finished a 45 plus minute chat with Telstra regarding the Telstra Gateway Pro modem I am attempting to commission. I was attempting to reserve addresses on the subnet 192.168.80.0 with address mask 255.255.255.0 (i.e. stock standard addre ...

ScottR_au
Level 3: Gumshoe

It is really annoying that a firmware update occurs in the middle of me streaming live media content doing a reboot and interrupting me. 18.02.2018 05:46:48 Info SYS The Modem is installing a firmware update 18.02.2018 05:47:39 Info SYS The Modem suc ...

unhappyjack
Level 1: Cadet

24 Months of Foxtel NowWith Foxtel Now you can stream the latest TV, shows, documentaries, kids’ content, news and more at home on your TV or on the go.  Choose a Starter Pack from Drama, Pop, Lifestyle, Doco and Kids to enjoy the best and latest ent ...

AaronLund
Level 1: Cadet

Im having a few issues trying to connect my modem router. We are currently on the telstra velocity network and to the best of my knowledge i shouldn't have any issues using any NBN compatible router. I've configured it to use the LAN 4 port as WAN as ...

Sandj958
Level 1: Cadet
Csx25
Level 2: Rookie

Hello. I am trying to connect an external hard drive to my cable modem ( Netgear Gateway Max C6300BD) so I can use it as a backup device. The whole house runs macs. I have connected the drive and mounted it, however, it is always read-only, no matter ...

Ummerr
Level 1: Cadet

Hi and sorry for the dumb question ... We have Cable Broadband at the standard (up to 30Mbps download) speed. We have 2 working adults and 2 middle-school kids - 4 PCs, 4 Tablets, 4 mobile phones, Smart TV (Samsung), TelstraTV,  Microsoft Xbox, HP Pr ...

amgems
Level 1: Cadet

I have managed to slot in the V7610 into my network prior to the FTTN appointments.I have a rather complex network, with multiple levels on multiple VLANs behind multiple firewalls.Prior the the V7610, I just used PPPoE on a UniFi USG thru a BiLink A ...

Cyberdoc
Level 1: Cadet

Tech had to go to the exchange and change my ADSL2+ connection to a different port on the DSLAM I'm getting these stats now – how do I interpret them? DSL stats Parameters Last 15 min Current Day Prior Day Showtime Link Retrain Count 0 2 0 0Sync Band ...

wally12
Level 1: Cadet

Hi could anyone help me in connecting a NVR wireless camera box to my exsisting wireless network,I have tried a Netgear WN range extender but it does not connect .I think the main trouble is once router is plugged into box by the lead there now way o ...

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