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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

nedk2221
Level 1: Cadet

NBN

Papad1
Level 2: Rookie

Cannot access particular site as getting deferred to mygateway.

Purba
Level 1: Cadet

Hi there, I used to subscribe to the unlimited data $90 per month internet plan. I still have the Telstra Smart Modem Gen 2 with me. I bought a new pre paid Telstra sim and tried to use it with the modem. It worked, but only to access Youtube and Goo ...

Jumbo1
Level 2: Rookie

I see there is an archived thread on this subject with no apparent solutions. A couple of people reporting the same problem with their Xiaomi phones.  On the morning of the 28th March 2020 I turned on my Xiaomi A2 mobile phone and it updated my andro ...

Papad1
Level 2: Rookie

Every time I access one particular site it comes up mygateway?

worf1
Level 1: Cadet

Hi. I have just bought a gen2 booster and am trying to pair via wifi with my gen1 modem. Am I wasting my time 

Starwyn75
Level 1: Cadet

I know there’s a delivery delay but since I’m doing some work from home and I study a university degree online I really need Internet access and Telstra won’t take my calls nor have I received any type of notification to say where my modem is or how ...

Ch_Fr
Level 1: Cadet

Hi, have ordered NBN on Sun and had reference number starting with NA, which is not valid to track the order. Ordered online.  Could not get through to Telstra and no update whatsoever. 
Friday now and have re-ordered through the app and again given o ...

piface
Level 1: Cadet

HiI'm hoping some pp have some suggestions from personal experience regarding modems. We have a Telstra Smart 2nd gen modem installed. Our previous wifi extender doesn't work with this modem.  Yes I've tried resetting it with a pin, pairing, all of t ...

MHC
Level 1: Cadet

Hi, I updated my login and password on my Telstra smart modem for nbn service, would anyone know how to reset the password. Just to clarify, This is not the SSID, am referring to but to access the advance settings on the modem. Thanks Many thanks

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

lmstearn
Level 5: Eagle Eye

Hi there,On a single user Home Broadband with the the default 5GHz freq turned down to 2.4 (for extra range), plugged another ethernet cable into the router and replaced the original (red) connection to the Telstra Gen2 leaving the original red cable ...

magus1
Level 2: Rookie

I have a Telstra Smart Moderm Gen 2 NBN with voice backup. This modem has the built in SIM card. Over the last few days, have noticed intermittent drop outs and the Mobile Mode light has lit up but no wifi detected of any devices. Had this issue this ...

jclar371
Level 2: Rookie

Telstra was doing maintenance to the lines or something like that at 12 midnight till 6 am and the internet was fine till around midday. I am able to browse the internet, watch videos, play mobile games but the moment i try to log into any thing like ...

Jumbo1
Level 2: Rookie

I see there is an archived thread on this subject with no apparent solutions. A couple of people reporting the same problem with their Xiaomi phones.  On the morning of the 28th March 2020 I turned on my Xiaomi A2 mobile phone and it updated my andro ...

Papad1
Level 2: Rookie

Every time I access one particular site it comes up mygateway?

Starwyn75
Level 1: Cadet

I know there’s a delivery delay but since I’m doing some work from home and I study a university degree online I really need Internet access and Telstra won’t take my calls nor have I received any type of notification to say where my modem is or how ...

Ch_Fr
Level 1: Cadet

Hi, have ordered NBN on Sun and had reference number starting with NA, which is not valid to track the order. Ordered online.  Could not get through to Telstra and no update whatsoever. 
Friday now and have re-ordered through the app and again given o ...

bazza25
Level 1: Cadet

have rebooted tv and Telstra box

Masmas1
Level 1: Cadet

I brought prepaid phone credit put in my phone it was accepted ,then I checked the balance an it’s 0000 .I did this 2 times an both times balance 0000.I don’t use wifi on my phone.Help.

Lunchmoney
Level 1: Cadet

Can my cable adaptor box be used as an nbn box? I was meant to recieve the box today but instead I only got the red and yellow cable. Is that becuase the cable box can do the same thing? I had cable internet at my old house but my new one has nbn ser ...

Wi-Fi-000
Level 1: Cadet

Hi all, the BLUE light will stay on until I reset the Modem by switching it off at the power point and back on again then entering my user name and password. The Modem will then return to a GREEN light and I will have a internet connection, with the ...

2000692178211
Level 1: Cadet

I haven't received the NBN connection black yet box, but I only received the Telstra modem. Please send me the NBN connection box ASAP. Your email address great support will be appreciated by all of us. 

2000692178211
Level 1: Cadet

I am sorry to let you know, I haven't received Nbn black device and other accessories for installing my new internet. I received the Telstra modem. I  cherish the hope that my internet will be connected ASAP. It is supposed to be connected my interne ...

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