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Level 24: Supreme Being cf4
Level 24: Supreme Being

As there is no official manual for this modem I have written my own which I hope some people might find useful. It would probably have been better to post as a WiKi but I have never been able to post a WiKi successfully. The manual can be found at li ...

Wi-Fi-000
Level 1: Cadet

Hi all, the BLUE light will stay on until I reset the Modem by switching it off at the power point and back on again then entering my user name and password. The Modem will then return to a GREEN light and I will have a internet connection, with the ...

Musty1
Level 1: Cadet

We are due to move over to the NBN next month. My alarm company have told me that my alarm is compatible with the NBN, but advised me that I need to let Telstra know this. Reading the articles on the NBN, I can see that their technician will need to ...

2000692178211
Level 1: Cadet

I haven't received the NBN connection black yet box, but I only received the Telstra modem. Please send me the NBN connection box ASAP. Your email address great support will be appreciated by all of us. 

2000692178211
Level 1: Cadet

I am sorry to let you know, I haven't received Nbn black device and other accessories for installing my new internet. I received the Telstra modem. I  cherish the hope that my internet will be connected ASAP. It is supposed to be connected my interne ...

jtonc
Level 1: Cadet

I've recently purchased a Telstra Smart Wi-Fi Booster Gen 2 to extend the range of the Wi-Fi in my home. We've got a Telstra Smart Modem Gen 2 which has been and continues to work totally fine. I've been able to successfully pair the Booster to the M ...

CL61
Level 1: Cadet

Startrack have advised my modem delivery is only traceable thru Telstra, and as it is a non-critical issue i cannot get Telstra to address this thru phone or livechat.  How can I follow this up?

Jimbo61
Level 1: Cadet

I have been trying to track an order for my new phone which I need to use for work as a worker in aged care, but the tracker shows no details of where my order is at, and phone and chat services are closed to "non-ctitical" customers. How do I find o ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Need_help2
Level 1: Cadet

Hi all. I received a Telstra text on 24 Mar 20 saying my home modem had switched to mobile data. I was at work so it was nothing I did. Since then I’ve restarted it numerous times and tried to call Telstra a few times as well. No luck due to covid ov ...

easyEbags
Level 1: Cadet

Can I make wifi invisible on my Telstra33988d router?

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Andypauldb
Level 1: Cadet

I have a Telstra Gateway modem and i want to get a Telstra Smart Wifi Booster but I am not sure if it will work with my current modem.

KrisTSiddle
Level 1: Cadet

Hi, we're having trouble (were having trouble also before this Covid drama) with intermittent drop outs.  I am not a technical person, so struggling to find a fix.  I've gotten into the dashboard for modem and all looks good, the only 'flag' I could ...

1dug
Level 1: Cadet

I can't find any reference for this and it's not listed on the compatible modems pages.

BW3289
Level 2: Rookie

My Telstra Smart Modem is about 6 months old. I remember the tech testing the 4G failover when it was installed and it worked OK but I've not used it (that I am aware of) since. Now it will not failover to 4G automatically when I remove the cable fro ...

macka
Level 2: Rookie

Have done reset and then switched off as requested but still modem is blue light indicating still thru mobile service and has been since 22 Jan, please advise.

ErfanRahimi
Level 2: Rookie

I Have a Telstra wifi booster gen 2 connected to my Arcadyan Smart modem gen 2 and the wifi booster works great but the biggest issue I have with it is that the wifi booster has its own wifi ssid but it uses the modems ssid and people who are connect ...

lmstearn
Level 5: Eagle Eye

Hi there,On a single user Home Broadband with the the default 5GHz freq turned down to 2.4 (for extra range), plugged another ethernet cable into the router and replaced the original (red) connection to the Telstra Gen2 leaving the original red cable ...

magus1
Level 2: Rookie

I have a Telstra Smart Moderm Gen 2 NBN with voice backup. This modem has the built in SIM card. Over the last few days, have noticed intermittent drop outs and the Mobile Mode light has lit up but no wifi detected of any devices. Had this issue this ...

jclar371
Level 2: Rookie

Telstra was doing maintenance to the lines or something like that at 12 midnight till 6 am and the internet was fine till around midday. I am able to browse the internet, watch videos, play mobile games but the moment i try to log into any thing like ...

Wi-Fi-000
Level 1: Cadet

Hi all, the BLUE light will stay on until I reset the Modem by switching it off at the power point and back on again then entering my user name and password. The Modem will then return to a GREEN light and I will have a internet connection, with the ...

2000692178211
Level 1: Cadet

I haven't received the NBN connection black yet box, but I only received the Telstra modem. Please send me the NBN connection box ASAP. Your email address great support will be appreciated by all of us. 

2000692178211
Level 1: Cadet

I am sorry to let you know, I haven't received Nbn black device and other accessories for installing my new internet. I received the Telstra modem. I  cherish the hope that my internet will be connected ASAP. It is supposed to be connected my interne ...

AWHNCO89
Level 1: Cadet

I am not computer savvy but i have spent 30 hours in total on hold to telstra ringing them daily for 1 month and 1 day and still cannot get this sorted. I have devices that only work on 2.4ghz can some one help? yes i have tried turning off band stee ...

Paula73
Level 1: Cadet

Our wifi was not working well, Netflix would not connect... I pressed reset on the back of the smart modem, it’s still not working... I have 3 green lights...

ju731
Level 1: Cadet
Overit10
Level 1: Cadet

Ordered NBN internet package with Telstra 28th January 2020.Telstra modem still not delivered and it’s the 1st April 2020.Excuses from Telstra beyond belief. No one in Telstra from support to special cases can complete my delivery. They don’t know, t ...

AndyCG
Level 1: Cadet

I am tying to access my modem using the 10.0.0.... number but when It comes up it asks says admin and pw. I have never logged onto it before so do not know admin or password yet it gives me no options to change, reset or anything. How do I log on?

jeffreyallan
Level 1: Cadet
Howie9
Level 1: Cadet

In recent days, I brought the Modem to my newly rented house. The newly rented house can be connected to the NBN service. I connected one end of the cable to the modem's DSL interface and one end to the wall. But the DSL / WAN lights are always off, ...

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